Computer Newbies

Question

Windows Live Movie Maker won't open (and others)

by vbigler5 / June 30, 2013 7:30 AM PDT

I got some kind of virus, and after getting it off my computer, a number of things started working strangely or not working at all. When I clicked on links in my Outlook e-mail, I got an error message. I spent a day correcting that problem, and then I put my USB in and tried to listen to music. When I click on a music file, it won't play. Windows Media Player opens, but I get a loud "bonk" sound. When I open Windows Media Player, I can play music directly from my computer, but not from my USB. Today, I tried to open Windows Live Media Player and it will not open. I get a "Sorry, Windows Movie Maker Can't Start" message. I tried to fix the problem by downloading an update package from Windows, which was the recommended fix, but the package won't download properly, and I'm not even sure that's the problem. And when I try to use my fax machine, I get an error that says "Internal Error occurred. Scanner driver will be cloed. Code: 5, 202,60.

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All Answers

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Answer
Correction
by vbigler5 / June 30, 2013 7:32 AM PDT

I meant to say Windows Live Movie Maker, not Windows Live Media Player!

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Malware Frequently Causes Such Problems
by Grif Thomas Forum moderator / July 1, 2013 4:09 AM PDT
In reply to: Correction

Unfortunately, you've told us little about your computer, the virus, or how you removed it.. Make and model of computer? Operating system being used? What was the name of the "virus"? How long did the computer show the effects of the virus? (How long was it on the machine?) What programs were affected by the virus? How did you clean it off? What removal tools were used?

If the computer only have the virus for a day or two, did you try using System Restore? It can take the computer back to a time when things worked well.

Or, if you haven't used Malwarebytes, SuperAntispyware, or Hitman Pro to remove the malware, use Google to find one of these free programs, download it, install it, update it, then run a full system scan with it.. Delete what it finds.

Because malware removal tools can require the deletion of infected, but important system files, deleting such could create issues with all running programs.. If you've got a Windows installation DVD/CD, you might be able to run System File Checker to identify missing/damaged files and it will replace them..

Hope this helps.

Grif

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Answer
Sadly true.
by R. Proffitt Forum moderator / July 1, 2013 4:08 AM PDT

These virus, trojans and more can damage a system deeply. You may be thinking that removing the virus removes the damage but that's sadly untrue.

You can try uninstalling and reinstalling applications that are now failing.
Bob

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