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Question

Windows Live Mail will not go online

by jebrighton2 / May 9, 2013 4:02 AM PDT

When I open Windows Live Mail, it shows me as being offline. I click the 'go online button' and try to get my new email. A box opens up that says I am offline and would I like to go online. I click 'yes' and it asks me again. After the second time another box opens and tells me that I am offline and my request to get new email is canceled. . I am connected to the internet. Anyone have a clue?

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Clarification Request
Tell the forum what you researched and tried. Example?
by R. Proffitt Forum moderator / May 9, 2013 4:12 AM PDT
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I tried the yahoo answer
by jebrighton2 / May 9, 2013 4:53 AM PDT

I tried the yahoo answer and it said for me to go to Windows Live Mail Tools | Accounts | Mail | [account] | Properties | Connection | Always connect to this account... (uncheck/disable this option).

Problem is that I cannot get to Accounts by using the Tools. The only two things I can do under Tools is to 'send/receive' or 'go online' which does not seem to work.

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Then it's dead Jim.
by R. Proffitt Forum moderator / May 9, 2013 5:04 AM PDT

MSFT has been less than helpful so why not ThunderBird or other?

All Answers

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Answer
Windows Live Mail will not go online
by catronmolly / June 11, 2013 12:29 AM PDT

I am having the same issue with my Windows Live Mail, will not go online. Did you find a solution?

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Same Problem
by Boogaloo / July 21, 2013 10:59 PM PDT

My wife's Win 7 box has developed the identical problem and it, too, defies a solution. All account properties are correct and I use "Live Mail" on a different computer under the same att.yahoo server with a different address.

Of late, there has been hundreds of apparent 'phishing' mails largely generated with Yahoo addresses opining about changes to AT&T's Yahoo mail system with some convoluted reasons why your life will end as you know it if you don't click a link. Some of them look quite impressive. She denies clicking on any, but ....

Bottom line ... if it's possible to uninstall and re-install "Live Mail" and it works, I'll post it. Otherwise, I'm SORE tired of becoming a slave to any computer software and Live Mail will get dumped faster than light speed as a result. If Yahoo were to somehow go away, I'm hard pressed to see how my life will change over that, either ....

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Answer
HERE IS THE ANSWER ...
by Boogaloo / July 21, 2013 11:46 PM PDT

Re-install Windows Live Mail. Search for Microsoft "Live Essentials". It includes Windows Live Mail-2012. In my case, it was NOT necessary to uninstall Live Mail, first. If you do not want the entire "Live Essentials" package, no worries. You do get the option of picking "Live Mail", only.

Install it and re-boot. I did NOT lose any previous setups or messages. Email account data remained intact, including user name/password. The installation simply fixes the glitch that occurred within the software that was causing the goofy on-line/off-line behavior that would not clear itself.

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