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Windows Installer problems.. missing file???

by pkennedy / May 4, 2005 5:59 AM PDT

I have a Gateway Media Center Edition PC purchased 8/03.. running Win XP .. 768 RAM.. 160 GB hard drive..

had a crash last Thursday in Windows that gave very limited info.. You've had a serious Windows crash and the lights went out on the PC... that Gateway tech( warranty) got me thru so that Windows reboots would hang up and a black/white style DOS type window would appear giving me 5 choices on how to continue the reboot.. no matter which one I chose.. n/g.. System Restore would not work also.. so had to call Gateway as last resort...

there is NO spyware or Virus on the machine... checked and rechecked for same.. all clean..all Live updtaes up to date.. plus ISP has Virus blocking software

Gateway Tech had me remove thru Add/remove my Canon ZoomBrowser software since I had installed it about three days before with my third new Canon digital camera using same ZoomBrowser software over the past three years....turns out that wasn't the problem.. now that Windows seems to be repaired.. I got to use System Restore finally...along with some help from

Gateway techs had me run chkdisk and other long series of systems and disk checks.. all were good.. no errors present..

right now it will NOT re-install the Canon software from their disk... I've been on the phone three times with Gateway a total of 5 hours... and with Canon 2 hours.. only problem is the error message I get now trying to reinstall the Canon software.. Windows Installer Error message( no number given in message) says that file ZB.msi and its path cannot be found..after it advised to place CD in drive.. I determined this is a Windows Installer problem and file... it almost sounds as though the Add/Remove got rid of that file along with the Canon software.. for some reason it is showing ALL the Canon software is installed with older versions.. but yet they aren't in the system..

is there any way I can correct/repair this without having to do a total restore /re-format of my entire system..and re-installing everything.. I have
everything.. data.. pics etc backup up on DVD disks.. seems there just has to be a simpler way to get that Windows Installer package back in there.. it is the ONLY software/program that will not install .. I know the ZoomBrowser software can be installed because it was previously and worked fine.. until the crash for no apparent reason while in my browser online...

I can d/l pics from any/all my digital cameras thru Paint Shop Pro...PSP Photo Album .. Adobe Photo Elements MS PIP.. and other programs.. just would like to get back to doing it thru Canon ZoomBrowser and its file setup/configuration..

any help/info greatly appreciated..

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Just one idea.
by R. Proffitt Forum moderator / May 4, 2005 7:41 AM PDT

That error has been implicated with InCD, DirectCD (any software that makes a CD/DVDRW disk as a drive letter) as well as any CD Demon tools (software that emulates a CD but is actually some CD image on the hard disk.

I can't guess if you have such.


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found the solution...thanx
by pkennedy / May 4, 2005 10:35 AM PDT
In reply to: Just one idea.

I posted this also on the MS Community message board today..Windows XP General Discussion section.. one person immediately came back with the less than 7 minutes from the time I posted it..this person did in 7 minutes what Canon and Gateway couldn't do in over 7 hours..amazing ... for those who are following this here it is...

I followed the MS directions on this page... d/l and installed the Windows Installer Cleanup Utility.. ran it.. and like magic.. I was able to re-install Canon's ZoomBrowser EX software once again..

his answer and solution is as follows:
There may be remnants of past installer activity for program. See Description of the Windows Installer CleanUp Utility

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Zoom Browser Removal
by familyguy99 / September 14, 2007 9:00 PM PDT

This post was incredibly helpful. Other registry repair programs could not remove zoombrowser. And this free link to Microsoft was great. Thank you!

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Slightly updated location
by zulu1999 / January 25, 2012 7:04 AM PST
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