That message from MS provided if it was from MS isn't always valid. MS has made mistakes where OEM(Dell and others) type installs are mis-ID'ed as fake. She should have gotten from MS the "genuine pgm. to see if her's was the real thing. Then proceed to act upon the results.
Since, she has from MS already some real OS install disc(Win7), re-install it after wiping clean the HD or reformatting totally the whole HD to remove all past installs. Doing so removes all past glitches, etc., and maybe whatever malware is present. You got too much going on here and correction any other way is going to take more time and/or lead you to do this anyways. Doing a clean slate of thins will allow a better sense that any problems that do arise of part of the install, nit past issues.
After the full formatting and/or HD disc wipe, do the install. Allow it to finish properly and proceed to verify that any drivers, etc. are taken care of. Since this is a Dell PC, visit the support website and using the service tag#, find the correct drivers for Win7 use. You will find Vista too, but it is Win7 you want for the devices that now require it. Hopefully you get all you need, if not post back after you've done what you can. If 100% done, then visit the MS update website and get all those updates, provided you have a working connection to be online, etc.. Allow it to complete and once done, you should have a decent PC. Otherwise, post back with results.
I'm pretty sure Dell had the upgrade of the OS from Vista to Win7 for that model#. It would have been easier to get it from them all the necessary installs, etc., should have been easier. You may want to check on that as another area to review at the Dell support, check ordering *upgrade* OS discs. Of course, you will need a genuine Vista old install. You can see how all this got complicated besides what has transpired.
My friend bought a Dell StudioOne 19 touchscreen Desktop with Vista in 2009 (a week before all computers went windows 7). About six months pass, when she decided to have someone she knew upgrade the system to Windows 7 Ultimate.
Six months to a year later, a msg from microsoft popped up saying that the operating system she was using was not genuine and then proceeded to give options to fix the problem by buying a valid edition of windows 7. This msg kept popping up and she would angrily click the x in the top right box of the window to close the msg and she was angry because she realized her friend installed a shady program on her computer...
next year, her computer started running slower and system errors needed to be fixed etc. So she decided that she would proceed with the instructions when the counterfeit microsoft window msg popped up again. They told her she needed to obtain a genuine version of Windows for her computer to get updates etc. So she purchased an install disc from the microsoft online conterfeit department. She was given the option to choose between different versions: Basic, Premium, or Ultimate... If she had chose the"Ultimate"Windows 7 all she would of had to do was buy it and change the (product key number?) and it would have been fine because thats the counterfit version she already had on her desktop....Windows 7"ULTIMATE." But to save $ she chose the PREMIUM version so she had to wait for them to send her a install disk so she could setup a "genuine but downgraded" version Windows 7.
So anyways she installed it and she thought, "finally she can have this computer performing as it was when she 1st brought it home??"
WRONG!!!! Apparently it had installed this "premium" version as a "dual-boot" or "dual-partition" start-up.. So the computer started running REALLY slow and she tryed to find out whats wrong and the only thing her or myself noticed was that the D Drive was completely full!!! We tried to defragment but nothing helped so finally we tried to "uninstall" the windows version she just put in but couldnt figure it, we had someone else try to uninstall it with no luck...
And so we are back to the counterfeit "windows ultimate" that barely works and the premium version broken and on another partition!! Now it is slower than ever, the D drive is almost completely filled up, DVD Drive doesnt work right or is maybe uninstalled, cant download very well, tons of errors, and just doesnt run right!!! We just want her computer to run as it once did when she 1st brought it home!! Is there a way we can just reset the computer to factory settings?
Previously, I had bought a windows 7 upgrade for an old laptop that had vista on it and I noticed that the disk she recieved from the "counterfeit division of Microsoft" seemed slightly different from the install disc I had used in the past. I figured it was because it was designed to fix the problem from the counterfeit state it was in.
The computer is a "All-In-One" Dell touchscreen oh and the operating system disk which originally came with it seems to have gotten scratched not sure if it works???
Also I believe this to be important... everything Ive tried to find out about her computer online says it is a 64-bit but "fake the Windows 7 Ultimate" is a 32-bit I know they always give you 2 discs one for 64-bit and one for 32-bit so Im assuming that is pretty important to get that right but like I said... Im not sure?? I saw one website that said her dell model comes in both...
*****I guess the question is.... How does she get rid of the counterfeit partitioned Windows 7 Ultimate(the one that's working) and keep the Windows 7 premium version the (one that she cannot even get into) and how does she reinstall the DVD burner/player on the computer (I don't know hows that got uninstalled)??????????????