Computer Help forum

Question

Windows 8, refresh, reset or restore windows 7

by abuelitojd / February 8, 2013 1:01 AM PST

Howdy all, I am stuck! I upgraded to Microsoft's windows 8 on January 30, 2013. Since then my sound hasn't worked right on my HP G70 laptop. The sound works for a while after restart then dies. (Also chrome didn't work right, but that is a minor issue) The device manager says my onboard sound, (Conexant high definition smartaudio 221) is working properly. I tried to ask Microsoft support but all I got was go to HP support. I downloaded the Audio Playback Diagnostic tool from Microsoft and it couldn't identify the problem. I asked on another forum for help and was directed to the Windows 8 charm settings to either refresh or reset the PC. I, like a fool, refreshed and windows 8 removed most (not all) of my programs. (I had a lot of junk anyway) Nothing has restored or addressed the lack of sound problem. Can anyone on this forum direct me to a solution? Any help will be greatly appreciated.

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All Answers

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Answer
This is why everybody should back their systems up.
by wpgwpg / February 8, 2013 1:10 AM PST

Sooner or later any computer will fail for one reason or another. The word to the wise is to exercise the ounce of prevention and get yourself an external hard drive and make regular periodic full system backups to it. Otherwise you're stuck with the painful pound of cure. Sad

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Answer
Just a thought.
by R. Proffitt Forum moderator / February 8, 2013 1:10 AM PST

Your post seems to write about "drivers" but what about "helper apps"?

What's a helper app? It's what adds controls to turn on/off WiFi, audio and more. As this is by HP, try hp.com, their chat button to ask what helper apps need installing.

This seems to be a new area for folk. That is, after decades of driver hunts, folk seem to know that. Helper apps are fairly new.
Bob

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