I've encountered new stuff that needs updates such as a BIOS before it will install. If that doesn't work then call the supplier to make your complaint and ask what they want to exchange.
I have recently built a brand new gaming computer with the following parts (ignore the prices).
CPU: Intel Core i5-3570K 3.4GHz Quad-Core Processor ($189.99 @ Microcenter)
CPU Cooler: Cooler Master Hyper 212 EVO 82.9 CFM Sleeve Bearing CPU Cooler ($29.98 @ Outlet PC)
Motherboard: Asus P8Z77-V LK ATX LGA1155 Motherboard ($114.99 @ Newegg)
Memory: G.Skill Ripjaws Series 8GB (2 x 4GB) DDR3-1600 Memory ($68.46 @ NCIX US)
Storage: Samsung 840 Series 120GB 2.5" Solid State Disk ($93.99 @ Adorama)
Storage: Western Digital Caviar Blue 1TB 3.5" 7200RPM Internal Hard Drive ($59.99 @ NCIX US)
Video Card: EVGA GeForce GTX 660 2GB Video Card ($179.99 @ Newegg)
Case: Rosewill BlackHawk ATX Mid Tower Case ($69.99 @ Amazon)
Power Supply: Corsair Builder 600W 80 PLUS Certified ATX12V Power Supply ($69.98 @ Amazon)
Optical Drive: Asus DRW-24B1ST/BLK/B/AS DVD/CD Writer ($18.98 @ Outlet PC)
Operating System: Microsoft Windows 8 (OEM) (64-bit) ($89.73 @ Outlet PC)
I just finished this build and started to install windows 8. Windows 8 starts to install and goes down its checklist and restarts after "finishing up". Once it restarts it asks for me to pick the default OS and I pick the windows 8 one and then it switches to a screen with the windows 8 symbol and below it says, "configuring devices". This is all well and good until (at some random percentage) the screen goes entirely black and will not return. I have waited at the longest 20 minutes and nothing happened. I have had to restart and start the installation process all over again. I have done this about 8 times and was wondering if anyone had some tips. Thanks ahead of time.