Certainly sounds like a warranty issue. If Dell can't straighten this out, a return is best.
Just sharing. A few relatives have gone down the Windows 8 road. About half have returned the PC and went back to Windows 7. Microsoft blew it on this one. Folk are voting now on them being so pushy on the changes.
And Microsoft has lost the top 2 dogs that gave us this one.
I just purchased a Dell 23 inch touch screen. It has windows 8 and 6 mg ram, 1 tb hard drive. My problem is it is slower than my old desktop, and for some reason I cant get abobe flash to load? I am not a computer person so I always go here for help. A friend said it is slow because the updates are constant on windows 8 and I can stop them to speed up the computer but he wasnt sure how to do it. Help?