Windows 7

Question

windows 7 product key

by jwhceh13 / August 22, 2013 1:39 AM PDT

I have a HP touchsmart cp 610-1095 that came with windows 7. I keep getting a popup that I am not running genuine windows. I assume this is from Microsoft.
How do I fix this problem?

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All Answers

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Answer
This is a known issue.
by R. Proffitt Forum moderator / August 22, 2013 1:46 AM PDT
In reply to: windows 7 product key

Sadly it's something you solve with HP as they are the OEM supplier. My bet is they will have you restore the system to its factory condition.

There is malware and even registry cleaners that can trigger this so be sure it's clean.

AGAIN, there is MALWARE that pops up and claims such in an attempt to make you pay them to fix it. Since we can't see the popup we can't tell if it's one of the known ones.

Here's Grif on the usual scans you can do. -> http://forums.cnet.com/7726-6132_102-5098912.html?tag=posts;msg5099421

Bob

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re-windows 7 product key
by jwhceh13 / August 22, 2013 4:18 AM PDT
In reply to: This is a known issue.

It is from Microsoft. I called them and they gave me some info to reenter product key but that didn't work. I will call HP and see what they have to say about it. I'm sure you are right they will tell me to restore.

Thanks for the info

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Link, comment
by R. Proffitt Forum moderator / August 22, 2013 4:26 AM PDT
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Answer
valid copy of window 7 is needed
by robinhood1998 / August 22, 2013 8:07 AM PDT
In reply to: windows 7 product key

You must have a valid Microsoft Key that proof you purchase a copy window 7. It provide you with key code on it. You will not be able to window update for window 7

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Answer
windows 7 product key
by johncuttsrta / August 22, 2013 6:13 PM PDT
In reply to: windows 7 product key

hello sir,
if you have the pop up in your screen for windows genuine update then you can buy the genuine windows update from Microsoft with the help of internet. because if you have no the genuine version after sometime you can not select the desktop wallpaper and many problems happend when you use the Internet.
Thanks for discuss your problem.

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Don't you think ...
by Kees_B Forum moderator / August 22, 2013 8:32 PM PDT
In reply to: windows 7 product key

it's better to call HP if your HP laptop says it doesn't have a genuine OS? The OP already paid for a legal version, so your advice to buy it again makes no sense.

Kees

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Answer
windows 7 product key
by livepcexpert7 / August 27, 2013 12:45 AM PDT
In reply to: windows 7 product key

As you are using a HP Touchsmart, so please check the back of the unit and
you will certainly find a Microsoft Sticker containing a set of 25 numbers,
it's the product key to activate windows.

Open Control Panel and look for the icon of "Activate Windows". Type the
product key and then click on "Activate"

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