Windows 7 forum

Question

windows 7 product key

by jwhceh13 / August 22, 2013 1:39 AM PDT

I have a HP touchsmart cp 610-1095 that came with windows 7. I keep getting a popup that I am not running genuine windows. I assume this is from Microsoft.
How do I fix this problem?

Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: windows 7 product key
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: windows 7 product key
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Answer
This is a known issue.
by R. Proffitt Forum moderator / August 22, 2013 1:46 AM PDT
In reply to: windows 7 product key

Sadly it's something you solve with HP as they are the OEM supplier. My bet is they will have you restore the system to its factory condition.

There is malware and even registry cleaners that can trigger this so be sure it's clean.

AGAIN, there is MALWARE that pops up and claims such in an attempt to make you pay them to fix it. Since we can't see the popup we can't tell if it's one of the known ones.

Here's Grif on the usual scans you can do. -> http://forums.cnet.com/7726-6132_102-5098912.html?tag=posts;msg5099421

Bob

Collapse -
re-windows 7 product key
by jwhceh13 / August 22, 2013 4:18 AM PDT
In reply to: This is a known issue.

It is from Microsoft. I called them and they gave me some info to reenter product key but that didn't work. I will call HP and see what they have to say about it. I'm sure you are right they will tell me to restore.

Thanks for the info

Collapse -
Link, comment
by R. Proffitt Forum moderator / August 22, 2013 4:26 AM PDT
Collapse -
Answer
valid copy of window 7 is needed
by robinhood1998 / August 22, 2013 8:07 AM PDT
In reply to: windows 7 product key

You must have a valid Microsoft Key that proof you purchase a copy window 7. It provide you with key code on it. You will not be able to window update for window 7

Collapse -
Answer
windows 7 product key
by johncuttsrta / August 22, 2013 6:13 PM PDT
In reply to: windows 7 product key

hello sir,
if you have the pop up in your screen for windows genuine update then you can buy the genuine windows update from Microsoft with the help of internet. because if you have no the genuine version after sometime you can not select the desktop wallpaper and many problems happend when you use the Internet.
Thanks for discuss your problem.

Collapse -
Don't you think ...
by Kees_B Forum moderator / August 22, 2013 8:32 PM PDT
In reply to: windows 7 product key

it's better to call HP if your HP laptop says it doesn't have a genuine OS? The OP already paid for a legal version, so your advice to buy it again makes no sense.

Kees

Collapse -
Answer
windows 7 product key
by livepcexpert7 / August 27, 2013 12:45 AM PDT
In reply to: windows 7 product key

As you are using a HP Touchsmart, so please check the back of the unit and
you will certainly find a Microsoft Sticker containing a set of 25 numbers,
it's the product key to activate windows.

Open Control Panel and look for the icon of "Activate Windows". Type the
product key and then click on "Activate"

Popular Forums
icon
Computer Help 49,613 discussions
icon
Computer Newbies 10,349 discussions
icon
Laptops 19,436 discussions
icon
Security 30,426 discussions
icon
TVs & Home Theaters 20,308 discussions
icon
Windows 10 360 discussions
icon
Phones 15,802 discussions
icon
Windows 7 7,351 discussions
icon
Networking & Wireless 14,641 discussions

Tech explained

Do you know what an OLED TV is?

CNET explains how OLED technology differs from regular TVs, and what you need to know to make the right shopping decision.