Windows 7 forum


Windows 7 PROBLEM with USB 3.0

by zirc99 / May 7, 2012 11:54 PM PDT

Windows 7 PROBLEM with USB 3.0

Platform: Dell Dimension 4550 3.06 Ghz P4 HT enabled
Addonics Host Controller 2-Port USB 3.0 PCI Controller
WD My Book Essential 1130 2TB USB 3.0/2.0 external drive
Transcend JF700 USB 3.0 16GB flashdrive

Operating Systems:

Windows XP SP3 with NECEL-USB3-Host-Driver-10170-setup - works flawlessly

Windows 7 Home Premium SP1 with RENESAS-USB3-Host-Driver-21281-setup - problematic
Anything from 1 to 10 re-installations of USB 3.0 driver required for connection to take effect
Once achieved, connection is solid, can backup etc BUT lost on restart - [Definitely NOT USB 2.0 performance, tested]

Windows 8 Consumer Preview with Renesas USB 3.0 eXtensible Host Controller - 0096 (Microsoft) This driver is Native to WIN 8, when uninstalled , RE-installed automatically with 'Scan for Hardware Changes' or Restart
Anything from 0 to 6 re-installations of USB 3.0 driver required for connection to take effect
Once achieved, connection is solid, can backup etc BUT lost on restart - [Definitely NOT USB 2.0 performance, tested]

OBJECT: Demonstrate that problem lies with WIN 7 / WIN 8 - Once connected, that will let your Host Controller and USB 3.0 drivers off the hook


A. Use USB 2.0 - Until the Windows 7 team get their fingers out, time lost trying to make USB 3.0 work, better used with that (slower) Backup.

B: For those who want USB 3.0 to work and have the thrill of faster Access/BackUp
1. TOOLS: (USB 3.0 Host Controller PCI/PCI-e in your machine)
USB 3.0 Extention Cable (NOT 2.0) for ease of access(!)
USB 3.0 HDD External Drive AND/OR Flashdrive- USB 3 AND/OR USB 2**

** Host Controller and Ext. Cable can also handle USB 2.0, USB 1.1 - Part of WIN 7 weirdness is when connected, on occasion, USB 2.0 Flash Drive NOT recognised (although connection sound, LED made) - Problem Not experienced with WIN 8 - Solution: Re-install driver - Step 2.(a)

2.(a) INSTALL USB 3.0 Host Conroller Software/Drivers (see list below) - IF WIN 8 - not necessary
IF ' [[Your Device is ready to Use] message not appear (WIN 7 only), re-install - Step 2.(a)
TIP*** Locate Downloaded Driver (Application) with Explorer and 'Send Shortcut to Desktop' - you may have to repeat re-install x no.Times
PLUG IN USB 3.0 Extension Cable (Otherwise you'll be on your knees, many,many times - unless it's a Laptop) to your USB 3.0 PORT

(b) PLUG IN USB 3.0 OR USB 2.0 FlashDrive - LED flashing, staying On, b-boing on speakers? - Good - Autoplay Window up? (might not be enabled) so check My Computer - Drive shown as 'Removable Drive'? - SUCCESS

3. ROUTINE for Multiple Attempts to coax WIN 7 into USB 3.0 connectivity:

(a) Start/Control Panel/Hardware&Sound then OPEN Device Manager (leave open)

(b) Expand - Universal Serial Bus Controllers - (bottom or near to)
Locate - Renesas Electronics USB 3.0 Host Controller - (Ignore Root Hub)
Right click - select - Uninstall - Ok (If you tick box for 'delete driver', you'll need to re-install drivers) Step 2.(a)

REMOVE Flash Drive and/or External HDD

(c) Device Manager - Action (pull down menu) - Click on 'Update Driver Software..' / 'Scan for Hardware Changes'
What you want to see: [installing Device Driver Software] (Not shown WIN8)
Then: [Your Device is ready to Use] Good, but no guarantee of success - failure message? Repeat Step 3.(b)
PLUG IN Flash Drive and/or External HDD - Connection? then - (see Step 2.(b))
IF NOT - REPEAT Step 3.(b) (As many times as you can bear, my limit - 10 times per session) ( 6 times for WIN Cool
(IF you're getting nowhere , re-install driver - Step 2.(a)

USB 3.00 Host Controller Software/Drivers tried on this Platform:
USB3.0_allOS_2.1.28.1_PV (from Intel!)


This is a controversial topic, only in the sense that searches reveal many users with this problem and apparent silence from Microsoft (not slagging off, I am a fan)
For Example: Microsoft Answers yields zilch for 'USB 3.0' search

The fact that Microsoft are now collaborating with Renesas (was NEC) on WIN 8 Native
Renesas USB 3.0 eXtensible Host Controller - 0096 driver means that it should work and
any solution applied to WIN 7.

This cannot be a priority for Microsoft, only gentle pressure from users might help.

PROBLEM: Some Installations with WIN 7 don't encounter USB 3.0 bug, so:
Host Controller Hardware Card / Firmware OR
Host Controller Software/Drivers OR
CHIPSET [ Ivy Brridge etc. - That leaves most of us, far behind]

MY ARGUMENT and Simple Logic is:

IF USB 3.0 works flawlessly with WINDOWS XP
THEN Installations of WIN 7 and WIN 8 on the same Platform (Same Hardware),
which exhibit no other problems and are perfeclly stable, should work.
Once connection is established, USB 3.0 works flawlessly - no breaks or drops [Definitely NOT USB 2.0 performance, tested]

There are enough clues above, for someone knowledgeable to push the envelope along,

Putting it simply, WIN 7 / 8 are 'weak' in STARTING process even though Device Manager reports 'This device is working properly.'
It might reside at the Boot/Logon stage

That's all folks

PS. What ever you do, don't mention the CHIPSET, I mentioned it once but i think i got away with it...

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Then I'll mention Dell.
by R. Proffitt Forum moderator / May 8, 2012 12:53 AM PDT

This one has probably had folk at Dell asking if they should drop USB 3.0. I've seen so many USB 3.0 issues that my thought is they blew it (makers and driver writers.)

Collapse -
Dell & USB 3.0 mentioned
by zirc99 / May 8, 2012 3:41 AM PDT

Do you mean ALL Dell PC's or just Laptops or...
Doesn't acount for my Dimension 4550 (2002) handling USB 3.0 flawlessly in XP and WIN 7 / 8
(Once engaged) Tell me more

Collapse -
It's like Ford or Chevy
by R. Proffitt Forum moderator / May 8, 2012 3:51 AM PDT

There are so many Dells my thought is they got the most feedback about USB 3.0 issues. It's not that folk don't see it working, it's the problem that companies are using us to beta test these things.

Collapse -
In UK Ford & Chevy are on a par...
by zirc99 / May 8, 2012 9:27 AM PDT

So which is better? Set me right

Fair Comment. But the 'pact' is made. Consumer wants tommorow's goodies now and the
producer want's to please. It's a compromise, like many things.
It also gives some of us opportunity to participate in the quest for 'perfection' and getting it right!

Collapse -
What's goin on?
by zirc99 / May 23, 2012 5:44 AM PDT

See you've locked the views on my posts

What sort of 'advice' is that?

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Duplicate post?
by R. Proffitt Forum moderator / May 23, 2012 6:06 AM PDT
In reply to: What's goin on?

Sorry but I see you posted this 3 or more times. Supply a link please and let's hope you are not griping about the forum's issue with only so many replies till you can't reply.

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