Spyware, Viruses, & Security forum

General discussion

Windows 7 Home Premium 64-bit virus - cant run programs

by gam3r21 / March 3, 2011 4:10 AM PST

My laptop got a virus and it wont let me do anything.
I put it in safe mode, before i left the house this morning, and ran my antivirus software. (webroot)

Can I fix it through safe mode?
Or do I have to do something else?

I really dont want to take the hard drive out to fix it.

Any solutions would be much appreciated.

Post a reply
Discussion is locked
You are posting a reply to: Windows 7 Home Premium 64-bit virus - cant run programs
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Windows 7 Home Premium 64-bit virus - cant run programs
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
How Do You Know It's A Virus?
by Grif Thomas Forum moderator / March 3, 2011 6:29 AM PST

Yes, Webroot can remove some types of viruses in Safe Mode, if it will run in Safe Mode.. But you haven't told us how you know it's a virus.. What virus is it? Error messages? If Webroot doesn't get rid of it, and it's a malware/trojan that Webroot doesn't find, try all the steps below:

If you can download the tools below on your current computer, and get them to work, then fine, but frequently the problem malware prevents the programs from running correctly. If that's the case, then download ALL of the tools below on a friend or family member's, CLEAN computer and copy them to a CD or flash drive, then transfer them to the problem machine.

____________________________

First, after transferring it to the problem machine, run the following tool to help allow the removal programs below to run. (courtesy of Grinler at BleepingComputer.com)
There are 3 different versions. If one of them won't run then try to run the other one. Be patient.... as a black window should open, then close after finding all the background programs.
Vista and Win7 users need to right click and choose Run as Admin
You only need to get one of them to run, not all of them.

Rkill.exe
http://download.bleepingcomputer.com/grinler/rkill.exe

Rkill.com
http://download.bleepingcomputer.com/grinler/rkill.com

Rkill.scr
http://download.bleepingcomputer.com/grinler/rkill.scr

_____________________

IMMEDIATELY after running the "Rkill" tool above, run/install the Malwarebytes and SuperAntispyware installer and update files from the links below which you've also copied to a CD or flash drive, and transfered to the problem machine. Do NOT restart the computer after running Rkill.

Once downloaded and before transferring Malwarebytes and SuperAntispyware to the problem machine, rename the program installer "mbam-setup.exe" file to something else like "Gogetum.exe", then copy the installer file and the update file to a CD or flash drive.. Transfer the file to the problem machine, then install the "Gogetum.exe" file, then run the update to get the program current.. After that, run a full system scan and delete anything it finds.

Malwarebytes Installer Download Link (Clicking on the links below will immediately start the download dialogue window.)
http://www.besttechie.net/tools/mbam-setup.exe

Malwarebytes Manual Updater link
http://data.mbamupdates.com/tools/mbam-rules.exe

Next, install and run a full system scan with the SuperAntispyware program and the manual updater from the links below. As before, you may need to rename the installer file to get the program to install.:

SuperAntispyware
http://www.superantispyware.com/

SuperAntispyware Manual Updater
http://www.superantispyware.com/definitions.html
____________

In a few situations, in order for the program to run, it was also necessary to rename the main "mbam.exe" file also after installing it.. It resides in the C:\Programs Files\Malwarebytes Antimalware folder....
_____________________

And after that, if everything's fine by you can't connect to the internet, then follow the procedures below to check your network "proxy" settings.

Open Internet Explorer and go to Tools-Internet Options-Connection Tab. Click on the LAN settings button. IF there is a check mark next to "Use a proxy server for your LAN", uncheck it. Click OK. Then OK, again.
__________________

Hope this helps.......

Grif

Collapse -
trojan
by gam3r21 / March 3, 2011 9:12 PM PST

When the computer turned on, i tried to open a program and it said something like "Cannot run X program because xxx.exe is corrupt" then i kept getting pop ups that say "your computer is infected, please update" or something to that sort.

So i gave up and totally re-installed win7. i didnt have anything very important on the hard drive anyway. I am in the process of installing the drivers and such, then i will have to go online and re-download iTunes, Firefox, and some other free programs.

I will be sure to back up all my important files on an external hard drive from now on, if this should ever happpen again.

Thank you for replying, and for your suggestions, I just chose the easy way out this time:)

Collapse -
Rkill
by bertstrong / March 4, 2011 11:56 AM PST

Thanks for above had the same problem downedloaded Rkill ran the program followed by Malwareebytes and superantispyware - took care of the problem - thanks again.

Collapse -
(NT) Good Job !
by Grif Thomas Forum moderator / March 4, 2011 12:11 PM PST
In reply to: Rkill
Popular Forums
icon
Computer Help 47,885 discussions
icon
Computer Newbies 10,322 discussions
icon
iPhones, iPods, & iPads 3,188 discussions
icon
Security 30,333 discussions
icon
TVs & Home Theaters 20,177 discussions
icon
HDTV Picture Setting 1,932 discussions
icon
Phones 15,713 discussions
icon
Windows 7 6,210 discussions
icon
Networking & Wireless 14,510 discussions

Big stars on small screens

Smosh tells CNET what it took to make it big online

Internet sensations Ian Hecox and Anthony Padilla discuss how YouTube has changed and why among all their goals, "real TV" isn't an ambition.