Windows 7 forum


Window7 logo not on my desktop.

by monizuck / December 10, 2012 6:01 PM PST

My new laptop is only 5 weeks old.It is Windows 7 64 bits.Since yesterday, my desktop does not display Windows 7 logo nor HP logo.Instead, the desktop is white color covering my blue wallpaper and has HUGE black letters message saying:" Stop! You may have to clean up your computer with our program because it may be clogged up."The service trays lower left and lower right both display the few icons correctly(volume,Skype,Weatther,Internet Eplorer 9 etc.) When I click on these icons they work. they work. HOW DO I GET RID OF THIS ANNOYING MESSAGE AND get back my blue wallpaper and desktop with Windows logo& and HP logo?There is nothing to click on to delete the message.My Norton and Microsoft Essentials both ran a long scan and both tell me I have NO VIRUS.I am a beginner so pls.give baby steps detailed instructions. Thank you.Monika

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All Answers

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It sounds like malware
by lacsr / December 10, 2012 9:04 PM PST
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What Downloads?
by monizuck / December 11, 2012 3:19 AM PST
In reply to: It sounds like malware

It is possible that it is undetected malware.
What downloads do you you suggest I should make on another computer?What downloads are you referring to?
Should I also download Spybot Search and Destroy to see if it picks anything up?
Since I already have 2 other antivirus programs,would a third one interfere with them and cause problems or
should I go for it?(Remember I am a beginner.)THANKS.Monika
PS. Windows logo actually shows up but the desktop page really has a problem.

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The downloads are stated
by lacsr / December 11, 2012 8:20 AM PST
In reply to: What Downloads?

In the thread from Griff. See what he recommends. It would seem the link was not read. His first sentence
"If you can download the tools below"

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A wallpaper fixed my problem!
by monizuck / December 11, 2012 12:06 PM PST

My friend chose a new wallpaper.After we clicked on it it covered that annoying message and now my desktop is perfect like before.Thank you very much for your kind help anyway.

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Re malware infestation
by mchainmchain / December 12, 2012 1:15 AM PST

Really encourage you to do more work here.

See: to download and run additional scans to remove malware present.

Changing the desktop wallpaper does not fix anything. It is like putting a large gauze band-aid pad on a gaping wound. You are still bleeding (a lot).

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by mchainmchain / December 12, 2012 1:20 AM PST
In reply to: Re malware infestation

Run only one antivirus solution at a time. Either mse or norton must go.

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Hold on to the chain!
by R. Proffitt Forum moderator / December 12, 2012 1:32 AM PST
In reply to: Re malware infestation

I like his advice. Changing the wallpaper may remove the effect but did you do the work to get rid of the pest that put it there?

mchainmchain offers sound advice without all the costs of visiting repair counters or giving out the numbers on plastic cards.

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