Samsung

General discussion

Wifi connecting problem- Samsung LED TV 55"

by Floozie64 / November 18, 2010 6:29 PM PST

I posted some time back when I first purchased my tv as I was unable to connect to the internet due to the type of connection I had, however, I have since changed my internet provider. Using the Samsung dongle I was able to connect my Samsung DVD to the internet by inputting the ip address, etc manually. This works fine but I am still unable to connect the TV. There are a number of wifi signals that my laptop shows when placed by the TV but the TV does not show any of them, including my router.

I have tried to manually input the data as I did with the DVD but this does not work either. Can anyone help me rectify this?

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Wifi connecting problem- Samsung LED TV 55"
by Samsung_HD_Tech Samsung staff / November 19, 2010 7:47 AM PST

Floozie64,

Have you tried having the TV auto-detect and search for your router?

--HDTech

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Wifi connecting problem- Samsung LED TV 55
by Floozie64 / November 19, 2010 5:23 PM PST

I have tried but the TV is not detecting any signals although my laptop is picking up quite a few including my own router.

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Wifi connecting problem- Samsung LED TV 55
by Samsung_HD_Tech Samsung staff / November 22, 2010 4:24 AM PST

Floozie64,

It may be a setting within your router. I have no way of knowing what would cause other devices in your network to connect, but not the TV. Is your SSID in a hidden mode, have you tried using different channels in the router settings? Is the encryption method you're using supported, and is there a network firewall?

All these things can factor into the reasons as well.

--HDTech

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Wifi connecting problem- Samsung LED TV 55
by josemanuel1974 / December 12, 2012 7:08 PM PST

I have the same issue.

I have a Samsung 55EU6800 LED HDTV.
Yesterday , the installer did all well. All functions in TV ran OK , smart TV, Webbrowser, updates , etc..

1 hour after ,suddenly, TV lost wirelless connection.
I made a reset to default frabic options.
Now all run OK less wireless.

"This works fine but I am still unable to connect the TV using wireless connection. There are a number of wifi signals that my laptop shows when placed by the TV but the TV does not show any of them, including my router."

Sorry my bad English
Thankss

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I've seen this too.
by R. Proffitt Forum moderator / December 13, 2012 1:08 AM PST

But as the rep here noted, a hidden SSID does seem to drop. Your post didn't reveal that setting.

For now, be sure of that setting (don't hide SSID) and drop the distance from router to TV to 20 feet.
Bob

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The seller has the same issue with his TV-exposicon
by josemanuel1974 / December 13, 2012 2:55 PM PST
In reply to: I've seen this too.

Thank you for your reply.

- Router has not a hidden SSID.
- The distance from router to TV is 5ft (very near)
- I use a laptop with wifi and It run perfectly.

Yesterday I called the seller and he said he had the same issue with his TV exposed.
o_O

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Re: The seller has the same issue with his TV-exposicon
by Samsung_HD_Tech Samsung staff / December 13, 2012 11:02 PM PST

Hi josemanuel1974,

If that's the case, you may need to have it serviced. Our 2012 have a separate WiFi module, and sometimes they can go bad. Not giving you positive diagnosis here, just a possibility. What country are you in, and what's your TVs complete model code?

HD Tech

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With Ethernet Cable works great.
by josemanuel1974 / December 14, 2012 4:05 PM PST

Model; UE55ES6800SXXS
Country: SPAIN

Thanks for your answers

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Re: With Ethernet Cable works great
by Samsung_HD_Tech Samsung staff / December 17, 2012 3:47 AM PST
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At five feet test it with an Ethernet cable.
by R. Proffitt Forum moderator / December 14, 2012 1:17 AM PST

There are more reasons for the drops. Just a few weeks ago I had a new laptop that was dropping. It took a little research and I found complaints of iPad connection issues with that model. I didn't have an iPad but a windows laptop but used that advice to go back one version of firmware on the router.

That fixed that.

Your posts are incomplete and you might be fixating that it's the TV at fault. That's OK, that's where service folk excel as they examine the entire system.
Bob

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