Sorry but over the years I've stopped using that app. I have moved back to simple files in folders for my music and never have any issues.
I'm sure folk think they can fix Windows issues but I've found Microsoft to be satisfied with works for most folk, most of the time and no care for issues that folk have unless all of us have the issue. And when that happens, Microsoft has discontinued the product.
Hey, I just bought the Samsung Galaxy 4.0 player and I'm having some issues. Whenever I try to sync songs to the micro sd card within my Samsung, it either syncs the songs but none of them show up on the actual device, or it'll stop in the middle of syncing. I've tried a lot of things so far like downloading it to the device's internal sd card first than moving it to the micro sd card but that didn't work. Than I've tried multiple free downloadable programs for syncing but most, if not all of them are very unorganized with music. Anyone having the same issue or they think they can help me? I'm operating on OS Windows Vista and try to sync using Windows Media player most of the time.