LG forum


Why TV turns off by itself?

by Tienguyen06 / July 12, 2012 3:34 PM PDT

I have a 2 years old LG TV (model: 32LH30). A couple of weeks ago, it turned it off by itself even I did not do anything. After that I tried to turn it on by remote, then it was on. Then this problem happened many times and I tried to reset it by unplug or turn the power off, sometime TV was on. Today, I couldn't turned it on by those ways. My TV has the power because I saw the red light on on the bottom. I mean it is no problem with the power. Then I called the LG customer care, they asked me to do some way that I have tried before, but I still did not work. I have researched on the Internet and I found many people got the problem like me. Can someone tell me what I can do now? May I have a warranty with this case because this TV was defeated. Most TV is used at least 5 years, but this one I used only two years. I don't want to pay any money for this because it is not fair. Why some people use long time, why some not. We also pay the same money for the product. Thank you so much.

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All Answers

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What do you mean by "defeated"?
by R. Proffitt Forum moderator / July 13, 2012 3:51 AM PDT

If there is a warranty issue, you call it in and ask.

But what is not fair here? You entered into a contract of say 1 year warranty and did they not honor that?

I know many think these should last a long time but from what I'm seeing, many TVs are failing in the 2 to 5 year span. It's not just my opinion that quality has been sacrificed on the alter of low cost.

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i had the same problem-
by Eileen Corrado / July 14, 2012 5:00 AM PDT

I got a notice the system was shutting down. It happens when you dont use the remote for a period of time. There is a sleep setting. Go to your settings on the TV and search for the sleep setting. It has some options or you can disable it altogether. It solved the problem

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