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Question

Why there is no 'Search' field on Smart Hub?

by apropro / April 1, 2013 6:34 AM PDT

Why there is no 'Search' filed on Smart Hub, as it is described as option in manual - picture at topic 2? I wish to find 'Tune In' application that is not listed on available applications (but it exists as option to install). Is there option to login to smart hub through PC, search for specific smart hub application and select to be installed on Samsung TV (like Android apps through GooglePlay web service)?

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All Answers

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Answer
Re: Why there is no 'Search' field on Smart Hub?
by Samsung_HD_Tech Samsung staff / April 1, 2013 6:37 AM PDT

Hi apropro,

Sorry to hear about the problems you've been having. What's your product's complete model code?

HD Tech

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Product's complete model code
by apropro / April 1, 2013 6:51 AM PDT
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Re: Why there is no 'Search' field on Smart Hub?
by Samsung_HD_Tech Samsung staff / April 1, 2013 7:43 AM PDT

Hi apropro,

Thanks for that. I see you know where to get support in your own country, so I won't belabor this point: I support US products, so my information on non-US products is limited. That said, I'd open the Samsung Apps browser (step 2 in these instructions): http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5962&prd_ia_cd=N0000044&map_seq=37146&regDt=20111116161130&page_gb=D&model_name=SPK4215&type_ia_cd=N0000042&subtype_ia_cd=N0000044&row_index=2

From there, I believe there should be some kind of internal search. If not, then I'm out of guesses.

HD Tech

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Why there is no 'Search' field on Smart Hub?
by apropro / April 1, 2013 8:34 AM PDT

Unfortunately, there is no any support in my country for my product type (Samsung UE37D5520RWXXH). This Samsung TV model exists only in Czech, but it is purchased in Croatia. Why should I learn Czech or ask them if I bought Samsung TV completely legally in Croatia? Smart Hub is Samsung's application provided by Samsung Company - not produced in some Czech TV store, neither only for Czech (either not only for some specific Samsung TV brand). Nevertheless, TV is hardware, Smart Hub is software. I'm trying to find solution for generic software - for missing part of software!
If you refuse me as Samsung user, I'm very, very sorry - I will need to consider this at next purchase of Samsung TV. Please, what I need to do with Smart Hub (to reach Search option) - upgrade it, re-install it, or generally forget Samsung as any option for future.

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Re: Why there is no 'Search' field on Smart Hub?
by Samsung_HD_Tech Samsung staff / April 2, 2013 4:07 AM PDT

Hi apropro,

Apps are available for certain TVs based on the decisions of the respective app's developer and the Samsung product engineering team, so while a press release may indicate that a specific app is available for Samsung TVs, it may not be available for every model TV. I also cannot support features on foreign TVs because some vary depending on the country and because different features are offered on seemingly similar models from country to country. At this point, I can only suggest you reach out to the support team that has the ability to troubleshoot your specific model.

http://www.samsung.com/us/common/visitcountrysite.html

-- HD Tech

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