HP forum


why isn't my DVD burner working properly?

by the-anti-john / May 8, 2013 1:26 AM PDT

last year, i used to burn video DVDs all the time, and I must've burned dozens of them without any errors. Lately, nearly every single one of my DVDs that I've burned have had errors. When I play the DVDs on my PC or DVD player, certain parts of the movie are skipped over and cause the player to malfunction. I use DVDFlick to author the video files and Burn Aware to burn the DVD video files. My DVD writer is HP DVD Writer 1260r. I don't know what's the problem here. I've tried updating the driver, but I can't find the CD that my PC came with and I also can't find the firmware update on the HP website. Could someone help me out please?

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Clarification Request
Did you try another drive?
by R. Proffitt Forum moderator / May 8, 2013 1:29 AM PDT

Did you try cleaning the lens?

There are folk that want to know why the drive doesn't work but it's too expensive to find out. We clean the lens, test and then swap in a drive.

-> THERE IS NO DRIVER FOR DVD drives. Please don't go looking for such.

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cleaning the lens
by the-anti-john / May 8, 2013 1:46 AM PDT

Honestly, I didn't even know you could clean the lens in a DVD drive haha. I've done some research (google) and it seems there are cleaning kits you can buy. Are they relatively cheap/easy to find? I'll start looking and try it out. Also, I don't have any other available drives, so I haven't tried that. Thanks for the replies guys.

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We have one but!
by R. Proffitt Forum moderator / May 8, 2013 1:51 AM PDT
In reply to: cleaning the lens

But given the desktop replacement drive runs under 30 bucks and you could pay that much for the cleaner, many folk are left in a quandary. It's BASIC maintenance so with nothing to lose why not clean it the old fashioned way?

All Answers

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Re: DVD burner
by Kees_B Forum moderator / May 8, 2013 1:28 AM PDT

If treatment with a head cleaner doesn't help, try another drive. They tend to detoriate gradually.


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more info
by the-anti-john / May 8, 2013 1:41 AM PDT

here's a bit more information:

Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.130307-0422)
Language: English (Regional Setting: English)
System Manufacturer: To Be Filled By O.E.M.
System Model: To Be Filled By O.E.M.
BIOS: Default System BIOS
Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz (2 CPUs)
Memory: 1014MB RAM
Page File: 920MB used, 1523MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode

i also forgot to mention that my PC is about 9 years old hahaha

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So how long since the drive lens was cleaned?
by R. Proffitt Forum moderator / May 8, 2013 1:43 AM PDT
In reply to: more info

If you got 9 years from a drive -> Huzzah!

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