Laptops forum

Question

why is my laptop beeping and screen is black?

by dodgegirl49 / September 13, 2013 8:12 AM PDT

I have a Dell Inspiron N7010 laptop. It was working fine but yesterday when I pushed the on button the screen just stayed black and it keeps beeping in like two's. Beep, beep then a slight pause then beep, beep again over and over. I don't know what is wrong. Could the battery being junk cause this? Please help!

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All Answers

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Answer
Research.
by Dafydd Forum moderator / September 13, 2013 8:20 AM PDT

The beep codes for this model and you should find a clue. What is your cleaning regime canned air?

Dafydd.

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Lap top beeping and black screen
by dodgegirl49 / September 13, 2013 9:05 AM PDT
In reply to: Research.

What do the two beeps mean? I don't use canned air.

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Canned Air.
by Dafydd Forum moderator / September 13, 2013 9:16 AM PDT
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beep codes
by dodgegirl49 / September 13, 2013 9:33 AM PDT
In reply to: Canned Air.

None of these beep codes are like mine.Mine just beeps twice then there is a little pause and beeps twice again and keeps repeating.

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O.K.
by Dafydd Forum moderator / September 13, 2013 9:37 AM PDT
In reply to: beep codes

Now try Digger's suggestion.

Dafydd.

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Answer
When you boot up next time
by itsdigger / September 13, 2013 8:20 AM PDT

press f12 and run an extended diagnostics, see what it says ...Digger

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lap top beeping and black screen
by dodgegirl49 / September 13, 2013 9:10 AM PDT

Do I have to press f12 just once. I don't know if it will work. It is just a black screen.

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when you boot up
by itsdigger / September 13, 2013 9:19 AM PDT

keep tapping f12 until it go to the diagnostics screen

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F12
by dodgegirl49 / September 13, 2013 9:36 AM PDT
In reply to: when you boot up

I tried tapping F12 and nothing happens. Just keeps beeping and screen stays black.

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Suggestion.
by Dafydd Forum moderator / September 13, 2013 9:43 AM PDT
In reply to: F12
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no luck
by dodgegirl49 / September 13, 2013 9:49 AM PDT
In reply to: Suggestion.

Still just beeps and black screen

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well I have to defer to
by itsdigger / September 13, 2013 9:52 AM PDT
In reply to: no luck

the Big Dogs here with more experience. That's all I have . Sorry I couldn't be more help...Digger

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Do you have...
by Dafydd Forum moderator / September 13, 2013 9:56 AM PDT
In reply to: no luck

any flashing LEDs?

Dafydd.

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none
by dodgegirl49 / September 13, 2013 10:12 AM PDT
In reply to: Do you have...

No flashing leds

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Answer
You asked
by itsdigger / September 13, 2013 9:44 AM PDT

Could the battery being junk cause this? Is the battery junk? did you try the generic reset like Bob Proffitt explains here-> Reset a laptop. (Generic version) by R. Proffitt - 9/29/09 10:21 AM In Reply to: Welcome to the Laptop Troubleshooting Forum at CNET. by R. Proffitt Many
laptops have a reset feature. Some don't but as not all machines have
it, here's something to try when a laptop won't start. Remember this is
generic, doesn't apply to all machines but when faced with a non-starter
dead laptop, why not try this?Ready?1. Remove all connections to the laptop. (USB, power, etc.)2. Remove the battery.3. Press and hold the power on button for 1 full minute.->
Explainer. Yes, many machines only require 10 or 15 seconds but this
reset instruction is generic and I've found people hold the button for 9
or 14 seconds so let's write the full minute.4. Let go of the power on button.5. Slip in the battery pack.6. Plug in the power to the laptop and to the wall.7. Do not plug in any other devices.Try the power on button!Good luck,Bob

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Answer
Dell seems to write 2 BEEPS = No RAM detected.
by R. Proffitt Forum moderator / September 13, 2013 10:00 AM PDT
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memory?
by dodgegirl49 / September 13, 2013 10:24 AM PDT

How do I know what memory to buy? It looks like their are two of them in my model.

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I would not buy memory.
by R. Proffitt Forum moderator / September 13, 2013 11:15 AM PDT
In reply to: memory?

I'd try the remove and replace noted on page 42. Maybe you already did that?
Bob

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yes
by dodgegirl49 / September 13, 2013 11:47 AM PDT

Yes, already tried removing and replacing with no change.

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Also
by dodgegirl49 / September 13, 2013 8:51 PM PDT
In reply to: yes

I use to always have something coming up on the bottom of the screen before this black screen started saying that battery needed replaced. It would say this all the time. I purchased another battery on EBay and put it in but still kept saying the same thing. I wasn't sure if the battery I bought on EBay wasn't any good or it was something else. I returned the battery and I am still using original battery but message went away. Most of the time my son had it plugged in and charging at night but recently his sister took the charger and it wasn't charging for a couple day's. This is when the black screen and beeping started. That is why I was wondering if a very weak battery could cause these problems.

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Gee , That little piece of Information
by itsdigger / September 13, 2013 9:10 PM PDT
In reply to: Also

would have been nice to know in the beginning of the thread

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Sorry
by dodgegirl49 / September 13, 2013 11:00 PM PDT

Sorry about that but I just thought of it but didn't know if it could anyway be the cause of the problem.

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battery?
by dodgegirl49 / September 14, 2013 1:01 AM PDT
In reply to: Sorry

Could the battery cause this issue

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No (big) battery is needed.
by R. Proffitt Forum moderator / September 14, 2013 1:10 AM PDT
In reply to: battery?

Laptops so far can work without them. However if a battery warns like that and the owner ignores is, there is a chance the battery can overtax the power circuits on the mainboard and you see more cost to repair.

I've talked to many about this over the years and it appears folk don't believe this until they get burned.
Bob

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That tidbit would go at the beginning of the discussion.
by R. Proffitt Forum moderator / September 14, 2013 1:06 AM PDT
In reply to: Also

That changes my view on this.

Leaving a dead battery in a laptop can fry the charging circuits, cause other failures. It's a shame the battery issue was not dealt with.

Try.

1. Power off, remove power.
2. Remove big battery.
3. Do the generic reset.
4. DO NOT PUT IN THE OLD BATTERY.
5. Apply power and hope.
Bob

PS. If this fails my thought is the main board has fried due to yet another dead battery.

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same thing
by dodgegirl49 / September 14, 2013 4:02 AM PDT

Tried one you explained and still beeps and black screen

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Then it needs repair.
by R. Proffitt Forum moderator / September 14, 2013 4:13 AM PDT
In reply to: same thing

My bet is the mainboard given the story.
Bob

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Answer
Re: Dell Laptop Repair
by ShellyCurie / September 17, 2013 4:15 PM PDT

It looks like a hardware failure as if it was the laptop battery problem than it would not beep but the laptop would just turn off. You should not try to take it apart yourself but just get it inspected by a dell laptop repair professional but beware as try to look for shops being in operations for long and with solid reputation.

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