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Question

Why do my laptop shutdown everytime I boot up an OS DVD

by blackrose14344 / November 5, 2012 3:48 PM PST

I wanted to reformat my laptop using a 64-bit windows 7 professional DVD, but everytime I boot it up after the installer loads and before it reaches the Installation GUI it automatically shuts down. I tried booting up my Kaspersky original CD since it has this Rescue Tools but as soon as it reaches the GUI my laptop shuts down. The reason I wanted to reformat my laptop was because a Trojan named " JS:ScriptIP-inf" infiltrated my laptop and after changing my antivirus to kaspersky internet security 2013 my laptop just became too slow that my commonly used programs and games now takes so much time before it could open.
My laptop is an MSI CX420, Core i5, 4GB RAM, 320GB HDD, ATI Mobility Radeon 5470 with 1GB dedicated memory

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All Answers

Collapse -
Answer
One more test.
by R. Proffitt Forum moderator / November 5, 2012 10:53 PM PST

Does it do that shutdown with an UBUNTU LiveCD? If so, arrange for repairs.
Bob

Collapse -
Answer
L/T issue(s)
by pgc3 / November 5, 2012 11:31 PM PST

Often before getting to the point of format/reload, some will attempt to remove suspected bug(s) by going to safe mode with networking and running a tool such as Malwarebytes to see if there might be something malicious creating problems with the OS. If such a procedure (or similar) was attempted to no avail, then format/reload might be considered. As Bob Proffitt stated, the Ubuntu trick is another option but first, safe mode with networking, etc.

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