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Resolved Question

Why do I only get the audio when I play video files?

by PastryMan / March 4, 2013 6:29 AM PST

I only receive the audio portions when I play video files. The video is blank/black. This is happening with mpg., avchd and to the videos posted to websites; youtube, facebook etc. The only video files I can play are windows media files. Windows media PLAYER won't play the other video files? I have the latest updates for my video card and adobe flash player. Any info would be much appreciated, thanks. David

Windows 7 64 bit, i7 980x @333 6 core processor, 12 GB ram DDR 1600, Radeon 5850 GPU, OCZ Vertex 3 120GB SSD

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Best Answer chosen by PastryMan

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Sounds correct. But why is this correct?
by R. Proffitt Forum moderator / March 4, 2013 7:22 AM PST

Because of copyright and more issues, Windows only comes with so many "decoders."

Try VLC PLAYER and see if the file plays.

About YouTube and Facebook. Try the CHROME browser.

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But Why Then....
by PastryMan / March 4, 2013 9:26 AM PST

But, why then did YouTube, Facebook and my own video files work just fine a few days ago? I downloaded and installed K-Lite codecs and player. If I use the new Player my own video-camera files play properly (but not with Win Media Player). However, internet videos still play audio only; whether using Firefox or Internet Explorer. I'm thinking of doing a much as I hate that option.

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Could be too many things.
by R. Proffitt Forum moderator / March 4, 2013 9:29 AM PST
In reply to: But Why Then....

Remember I only have your story you posted at the top. And since those codec packages often harbor pests who knows what was in there.

Sorry but given how often Windows Media Player (WMP) gives us trouble, why not use what works?

The Firefox/IE issue sounds like the old FLASH problem. Try the Chrome browser as a test.

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Problem Solved
by PastryMan / March 5, 2013 9:30 AM PST

I did a restore and the problem is gone:). I think it was a new version of Avast anti virus, Firefox (19), or Adobe AIR or FLASH; that was the culprit.

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Figured it out
by camposte / June 5, 2013 1:43 PM PDT

I uninstalled Adobe Air and Flash then reinstalled Flash with the current version and viola! Everything work now.

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