Dell forum


Why do I even try?

by FroodyChick / November 28, 2011 7:06 AM PST

Once again Dell customer service shows exactly why I shouldn't bother with them. I should have known better as I own several Dell and Alienware systems and never had a good experience with their customer service. I checked out the cyber monday sales at Dell and decided to buy the McAfee Total Protection 2012 for 3 users for 6.99. Awesome price, but when I clicked to buy it, I was sent to a page that said that product couldn't be purchased online.....well that seemed odd, but whatever, I called the order in. They said they had sold out, and it wasn't on the web site anymore. I told them it was still on the site, and they may want to address that, as it will make people cross. I was asked to refresh my browser to see if it was still there, and lo and was. The customer service person said she couldn't see it, so it wasn't there. Um, I was looking at it....Oh well. She said I most likely hit F5, not refresh the browser.....Nope, I had closed and opened another one. She went on to say they had some McAfee total protection for one user, but not the 3 user one that was on sale, that's why they removed it from the site. Once again I did inform her it is still on the site, that I was looking at it. She then offered to sell me 3 single user McAfee total protection 2012s at full price of 59.99. I gave up. I've delt with Dell customer service before and NEVER really receive anything like actual customer service, whether its been a software issue, tech issue or order issue. That said I love my AlienWare computers and will most likely continue to buy them. This, of course makes me part of the problem not the solution, but I like the products, I just hate the company.

Post a reply
Discussion is locked
You are posting a reply to: Why do I even try?
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Why do I even try?
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
US or India?
by mopscare42 / November 29, 2011 4:17 AM PST
In reply to: Why do I even try?

I have given up on Dell support when I call and get some person in India who can not speak or understand English.....It's very frustrating and nothing ever gets accomplished.
When I have been lucky enough to get someone in the USA or Canada it's just the opposite, my questions have always been correctly answered. without a hassle.

Collapse -
It's 12.99 at today.
by R. Proffitt Forum moderator / November 30, 2011 7:03 AM PST
In reply to: Why do I even try?
Popular Forums
Computer Help 49,613 discussions
Computer Newbies 10,349 discussions
Laptops 19,436 discussions
Security 30,426 discussions
TVs & Home Theaters 20,308 discussions
Windows 10 360 discussions
Phones 15,802 discussions
Windows 7 7,351 discussions
Networking & Wireless 14,641 discussions


CNET bought a house!

Take a look inside the house where we will be testing connected locks, thermostats and other smart home products so we can tell a complete story.