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Why can't I get WU KKB2814124?

by zeebell / March 21, 2013 1:30 AM PDT

Dell Intel Core 2 Duo Processor E7500 Computer
Inspirion 545s 00
Windows 7 Home Premium 64-bit
6GB Memory
750GB Hard Drive
Wireless N Networking

Yesterday I got a Windows Update notice to download and install a couple of KB items - one was IE 10 -- which I did not do because I'm one who waits 6 months until I know it's really good to go.

Another one was KB 2814124 which had to do with Silverlight. When trying to install all I get is "Failed" and "Try Again."

Must I do something different to get this update installed?



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All Answers

Best Answer chosen by zeebell

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Backward method
by Bob__B / March 21, 2013 2:46 AM PDT

Do you need silverlight?
If yes then you'll need to chase it.

No place I go seems to want to use that product.
I uninstalled it a long time ago.
Msft does not pester me with silverlight updates.
Your call.

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I'll check and see whether I need it
by zeebell / March 21, 2013 6:29 AM PDT
In reply to: Backward method

Thanks for response. By the way -- does the new format for CNet have a SEARCH box? I didn't come across one.

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by Bob__B / March 21, 2013 8:13 AM PDT

I don't know anything about a new format.
All I can tell you is on the forums I see a search box in the upper right.

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Duh on me!! I didn't look high enough.
by zeebell / March 21, 2013 11:50 AM PDT
In reply to: Ummm

I was going to use earlier and type in Silverlight, but I sure missed that box. Going blind in my old age (LOLOL)! Not really!
Thanks for the heads up!

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See open discussions.
by R. Proffitt Forum moderator / March 21, 2013 1:58 AM PDT

No I'm not telling you how to fix this one but it is an open issue with folk and MSFT. If MSFT can't give you a fast answer then I usually fail as well.

However MSFT does have this. "

For home users, official no-charge support for security updates (only!) is available by calling 1-800-MICROSOFT (1-800-642-7676) in the US or 877-568-2495 in Canada. [1]

For more information about how to contact your local Microsoft subsidiary for support issues relating to security updates, visit the following Microsoft International Support website:

[1] Monday through Friday, 5:00 AM - 9:00 PM Pacific Time; Saturday and Sunday, 6:00 AM - 3:00 PM Pacific Time"

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Try Updating It Manually Like This..
by Grif Thomas Forum moderator / March 21, 2013 9:41 AM PDT

Download the Silverlight_x64.exe file which will install the newest, updated 64 bit version (5.1.210125 version) over the top of your current version. Click on the link below , then click on the purple "Download Now" button under "Silverlight 5". It should automatically detect your 64 bit version and the download dialogue window will load showing the "Silverlight_x64.exe" file name. Download the file to your desktop and once there, exit the internet, then run the file.

If it doesn't download the x64 bit version, you can download the same file from the link below:

Hope this helps.


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Sounds great, except ran into another problem
by zeebell / March 21, 2013 12:03 PM PDT

Seems like I ran into this some time ago on something and I just don't remember what it was or how I fixed it.
Here's what I get -- hmm - can't get it in here.

Is there a way to attach a screenshot as a .jpg for your viewing?

Thanks for popping in Grif. Nice to see you.

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Attach A Link To A Screenshot On...
by Grif Thomas Forum moderator / March 21, 2013 12:14 PM PDT
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(NT) Were You Unable To Download? Or Unable To Install?
by Grif Thomas Forum moderator / March 21, 2013 12:15 PM PDT
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I was able to download, but not install
by zeebell / March 21, 2013 2:20 PM PDT

I use PB all the time, but couldn't get the pic to show here. I already copy/paste into here and it wouldn't take. The top line is the direct link; 2nd IMG - I don't know how to do it here evidently. Normally in other forums, they have a text editor and I plop the coding into that area, but I don't see that here.

<center><img src=""</center>

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Actual Pics Can't Be Displayed on These Forums, Only....
by Grif Thomas Forum moderator / March 22, 2013 3:48 AM PDT

...links to hosting sites.. You've done everything correctly regarding the screenshot and the direct link is the best we can do here..

That said, the error you're showing shouldn't come up if you've actually downloaded the "Silverlight_x64.exe" file to your computer desktop.. If you've downloaded the file to your desktop, double clicking on it should cause it to simply run. No network connection is required.

Hope this helps.


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Grif. A prior reply by you had them
by R. Proffitt Forum moderator / March 22, 2013 3:54 AM PDT
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Thanks, Maybe Revo Uninstaller Would Get It Gone
by Grif Thomas Forum moderator / March 22, 2013 6:39 AM PDT

....then reinstalling the updated version could be accomplished...


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If you want to see the error messages, they're available
by zeebell / March 22, 2013 7:40 AM PDT
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Tried Uninstalling With Revo Uninstaller First?
by Grif Thomas Forum moderator / March 22, 2013 12:32 PM PDT
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Thank You Very Much Grif
by zeebell / March 22, 2013 2:26 PM PDT

Your last post took care of everything. I was unable to uninstall with the Revo uninstaller; so I went after the Windows Cleanup one mentioned in your link above. It did uninstall both original and I guess 1 update to it. I went back to Windows Update, and it came down the pike perfectly. About 2 minutes later, I had the flashing WU box appear in the lower right hand corner, indicating I had an update. I went and got it and it was the update to the Silverlight I had just installed.

So, once again, you've come through -- you know your business for sure. I appreciate your help on this. Thanks again.

Case closed (until next time, lol)!


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(NT) Good Job & Glad WE Could Help !
by Grif Thomas Forum moderator / March 23, 2013 2:55 AM PDT
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