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Computer Help

Question

White screen + crash - please help!

by kay1308 / December 25, 2012 10:42 PM PST

Hello everyone,

I hope this is the right section... So I have a stationery Compaq Presario, it's a relatively old computer now, maybe 5, 6 years. It hasn't been perfoming greatly in the last year, so I fear that what's happening is just the last gasp of an old computer...
Anyway, the computer just completely freezes and crashes at start up. Just before the desktop loads, a white screen appears and the whole thing freezes. The computer starts making this continous, beeping noise. The little lamp on the computer which indicated that the computer's working/doing something isn't flashing either (like it always was during a start up), so basically the whole thing crashes.
I tried restarting, many times - no success. I also attempted a system restore. I managed to get the system restore to come up, but it freezes and crashes as it's attempting repairs, and the beeping noise returns too.
Is there anything I can do to get this working again? I greatly appreciate your help...

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All Answers

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Answer
First boot to Safe Mode, then...
by wpgwpg / December 25, 2012 10:53 PM PST

It sounds like you could have a virus or other malware. Get your antivirus program up to date and boot into Safe Mode. Note that some viruses can hide themselves from your antivirus program in normal mode, so you really need to scan in Safe Mode. To get into Safe Mode when you first power up, hit F8 about once a second until you get the menu and select Safe Mode. Then run a full system scan.
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Microsoft has suggestions and offerings at
http://windows.microsoft.com/en-US/windows7/how-do-I-remove-a-computer-virus
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MS forum moderator Keith has some suggestions along this line at
http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-explorer-has-stopped-working/6ab02526-5071-4dcc-895f-d90202bad8b3
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If that fixes it, fine. If not, use System Restore to go back to a date prior to the beginning of the problem. To run System Restore, click Start -> Programs -> Accessories -> System Tools -> System Restore. Click the box that says Show more restore points.
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You can check for corrupted system files. Open an administrator command prompt and run SFC if the above doesn't help. Click START, then type CMD in the search box, right-click CMD.EXE and click Run as administrator. Then from the command prompt type sfc /scannow.
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Finally if all else fails, you can check the rather cryptic system event log. To do that click Start -> Control Panel -> Administrative Tools -> Event Viewer. Once in Event Viewer click on the system log and scroll through the entries looking for those flagged "error" to see if you can find hints as to where the problem could be.
`
When you get your system back in good working order, I urge you to back your system up to an external hard drive and make regular periodic updates to it.
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I hope this helps. Good luck.

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<3
by kay1308 / December 25, 2012 11:13 PM PST

I will try these things out! Thank you so much for the great reply and suggestion <3

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Answer
Another thing .....your PC might some benefit from a little
by VAPCMD / December 26, 2012 1:23 AM PST

housekeeping inside the case.

After running faithfully year after year, PCs become laden with dust everywhere inside the PC....on the fans, the CPU heatsink and fan, the power supply intakes, the case fans and air intakes, etc.,

Another thing check to see how much free disk space you have ....PCs run poorly without 20-30% free disk space. Also make sure you empty your recycle bin to actually purge your system of files you no longer need.

VAPCMD

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Fair point!
by kay1308 / December 26, 2012 3:45 AM PST

It's been a while since I cleaned my computer inside...That could be the cause, since scanning didn't help. Thank you for the suggestion <333

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