Samsung forum

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White Dots on Samsung DLPs

by mike6757 / January 28, 2009 12:50 AM PST

I have white dots that have started to appear about one new one per day on a two year old Samsung DLP. I have not received any help from tech support and have heard that this is a common problem (defect)in the Samsung DLPs. I would like to find out how many others out there have experienced this issue. I am trying to get confirmation that this is a wide spread issue.

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my dad's samsung has it...
by Beiochazz / January 28, 2009 5:20 AM PST

just started like 2 months ago when the tv was 2 years old

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white dots
by mike6757 / January 29, 2009 9:41 AM PST

Would your father be interested in joining a class action law suit against Samsung for this deffect? I have spent at least 12 to 18 hours between researching this problem and talking to Samsung Technical Support and Executive Technical Support and they say there is not anything they can do to help and that this is not a widespread issue contrary to my findings.

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white dots
by michaelccv / September 1, 2009 10:57 PM PDT
In reply to: white dots

i am in

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Help! Please send more info
by jonesy777 / October 15, 2009 3:21 AM PDT
In reply to: white dots

This is happening to me too and Samsung is not helping at all.
Please send me information on what I can do.
Jonathan Jones
admin@jonesy.us

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White dots on Samsung DLP Tv
by alnaplax / September 5, 2010 7:35 AM PDT
In reply to: white dots

How do I join a class action law suit?

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Me too
by normans96 / July 10, 2011 10:38 AM PDT

I want to join the suit

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I see you may want help and a suit?
by R. Proffitt Forum moderator / July 10, 2011 1:41 PM PDT
In reply to: Me too

Just to explain it for you. If you join a suit then it's no longer a support issue but a legal one. Samsung has made good on many of the failed chips.

You have to decide what direction to go and I thought I'd share a little about what might happen.
Bob

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Our DLP Set has the same problem
by cdelgreco / September 7, 2009 7:08 AM PDT
In reply to: white dots

We also have a set a little ver two years old, amnd the white dot problem is intensifying very quickly. Samsung does not want anything to do with it - they don't even list DLP TVs any more on their website, nor do they address the problem in their troubleshooting guide on their site. I have sent a letter to our attorney general here in CT, and am hoping to get an investigation started or some litigation threatened against Samsung. This problem should have prompted a recall months ago, and Samsung is trying to hide that they are even aware that the problem is huge. Maybe this problem is why they have taken the DLP's off their site. Hopefully the Attorney General's office can help. Anyone out there with this problem should contact by phone or Email their state Attorney general, as they do band together to solve nationwide issues.

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yup
by jddvs18 / September 7, 2009 7:47 AM PDT

from a recent post by a Samsung rep it sounds like they are going to start looking into the issue but I am not sure when or if they will take responsibility and how long there investigation will need to yield eaither a recall or some kind of compensation. The bottom line is for a company as big as Samsung, I think that they should take more pride in a "high end" expensive item and stand behind the product if a defect is present. Only the future will tell. Read down further in this post of research on CNET forums Samsung DLP white dots and read more. There should be a E-mail address that Samsung has set up. According to the rep, Samsung is going to repair and study 50 TV's to diagnose a issue free or charge. I guess we will see what happens after that.......

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DLP Extended warranty
by jwiley14 / September 7, 2009 9:22 AM PDT

I got results after the LA atty Gen'l contacted Samsung. They extended the warranty. Our set was 2.5 years.

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(NT) sansung fixing free until 12/31/2010
by dsandy43 / October 15, 2010 4:00 AM PDT
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NT Samsung Fixing free?????
by cent013 / December 18, 2010 12:31 AM PST

Is there a number you called to talk to someone helpful. i have been trying to get a hold of someone that can come and look/fix at my tv that is having the white dot problem and it gets worse every day. a number would be very helpful. thanks for your post.

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NT Samsung Fixing free?????
by Samsung_HD_Tech Samsung staff / December 19, 2010 7:27 PM PST

cent013,

It's being handled on a case-by-case basis. Try calling 800-SAMSUNG. If they aren't able to assist, ask for a transaction number and post it here. I can have someone review the situation, however, I can't make any promises or indications that a repair will be set up for 'free'.

--HDTech

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transaction number
by tico_pirate / February 14, 2011 8:23 AM PST

4007901633. Any help would be greatly appreciated. Thanks.

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White dots ... had the tv just over 3 years
by GIRTX / April 7, 2011 8:36 AM PDT

transaction number 4008116830 just called today

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Transaction number
by asirounian / April 9, 2011 6:08 AM PDT

4008122890 no luck as well, please let me know if you can help

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No Help From Samsung
by rs2ndwife / June 21, 2011 8:03 AM PDT

I am in the same boat - HLT5076S with white dots across the screen. 1-800-Samsung was unable to help other than setting up a service call (at my expense) because "this tv model doesn't have the white dot problem the other models do." My transaction number is 2013649605. Any help would be greatly appreciated. It makes me unhappy to think that Samsung knows this is a problem, but are not willing to fix it. I have always liked Samsung products, but this might make me think twice before buying something else from them.

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No Help From Samsung
by Samsung_HD_Tech Samsung staff / June 21, 2011 3:03 PM PDT
In reply to: No Help From Samsung

rs2ndwife,

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Many thanks
by rs2ndwife / June 21, 2011 9:41 PM PDT
In reply to: No Help From Samsung

I really appreciate your help - I will keep you posted. Have a good day!
D.

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Thank you!
by rs2ndwife / June 28, 2011 1:47 AM PDT
In reply to: Many thanks

Thank you so much! The Samsung repair man came today, changed out the DLP Chip and was finished in about 20 minutes. I very much appreciate your help in getting this matter resolved!
Denise

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white dots
by clancymcfadden / August 2, 2011 1:37 AM PDT
In reply to: Thank you!

Hello,
We are having the same problem with white dots on our Samsung HLT5676SX. We were told on the first call that Samsung would do a one time free repair. When we called to schedule that, we were told it would be $85 and they'd have to take the TV for 10 days...very different than sending a repairman to fix it by replacing the chip-free of charge.
Our ticket number is 4111768097. We also e-mailed a picture of the white spots to the address given by samsung and are waiting to hear back. We were told we'd hear by yesterday and still no response.
Thanks,
Mary

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Please Help!
by asandersuw / July 6, 2011 12:20 PM PDT
In reply to: No Help From Samsung

I like Samsumg I don't want to say anything bad about the company I just want my TV fixed. I have a HLT5676SX/XAA. I now have thousands of white dots and my TV is unwatchable, it actually gives me a headache watching it. Apparently my model number is one letter/digit off on the end to get a free repair. I can't afford to have it fixed and think I might just have to throw it away. Anything you could do to help would br greatly appreciated.

Ticket: 2013406030

Thanks

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Please Help!
by Samsung_HD_Tech Samsung staff / July 7, 2011 1:10 PM PDT
In reply to: Please Help!

asandersuw,

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Thank You!!!
by asandersuw / July 9, 2011 3:04 AM PDT
In reply to: Please Help!

HD Tech

I received a call from Samsung's executive support team on 7/8 only 2 days after my post. They are extending a one time service to replace the chip and are coming on 7/11. I can't thank you enough and am blown away by the response time. Thank You so much you have definitely strengthened my loyalty to Samsung which was wavering a bit due to this problem.

Thanks Again! Your the best! I'll update again after my service appointment.

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Thank You!!!
by Samsung_HD_Tech Samsung staff / July 10, 2011 10:22 AM PDT
In reply to: Thank You!!!

asandersuw,

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Need help!
by RRTraveler / July 27, 2011 1:12 PM PDT
In reply to: Please Help!

I have contacted Samsung about my white dot issue and have been told that I will have to repair my set at my expense. Needless to say, I'm disappointed about that given that this is a known issue. I've contacted the local repair center which told me the same thing. Perhaps I can get some assistance here. Could really use some. My ticket # is 4008459328.

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Need help
by Samsung_HD_Tech Samsung staff / July 28, 2011 8:11 AM PDT
In reply to: Need help!

RRTraveler,

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white dots, no help
by scottyantaya / August 2, 2011 12:40 PM PDT
In reply to: Need help!

I contacted the samsung customer service, the women who helped me 'had never heard of the white dot problem' and the only suggestion she offered was to call a local technician. I dont make much money and my fiance and I just want to watch our tv without everything looking like a star wars movie. If anyone can help it would be really appreciated. I have a Samsung 50 inch model number T5075S.

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TV Fixed
by gp1191 / July 26, 2011 2:40 AM PDT
In reply to: Please Help!

Great new for you (asandersuw), I also just got my TV (HLT5676SX/XAA)fixed yesterday. It took a week to have a tech come out and fix it. My advice to everyone out there is to keep contacting Samsung. I had to call them 3 times in one day until I finally got a customer service rep willing to help. I compared Samsung with ADT Security Systems, they're sooo big communition within is horrible.

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tv fixed
by clancymcfadden / August 2, 2011 6:35 AM PDT
In reply to: TV Fixed
I see that you just had your HLT5676SX/XXA (which is the same TV that we have) fixed after having white spots appear. I am still getting the run around and being told by Samsung that we'll have to pay an $85 trip charge for their repair people to diagnose and fix it. They are now saying that the chip is not defective-after clearly telling us on our first call that it is a covered repair.Can you tell me more about your experience?
Thanks,
Mary
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