We have the same television, purchased in November 2006. I have seen reports of customers having to pay for service/repairs only, with parts covered by Samsung. Any idea how to make that happen? I understand that service would not be covered outside the warranty, but shouldn't the defective parts be replaced at no charge by the manufacturer? I would file a complaint with the local Better Business Bureau, if that would help speed the process? I have seen requests to file a class action suit, but I am not interested in that, if this can be fixed easily!
I've seen way too many posts on the web concerning the same problem- Samsung MUST fix this or will surely lose MANY CUSTOMERS, that were previously loyal. Our unit is 2 yrs. 4 mos. old. Samsung tech support says problem "sounds like" the DMD board. When asked if there was a recall, they replied no. When I asked to file a complaint, they sent me to Josh, employee #44, in the Executive Customer Relations Dept in New Jersey.
Josh would not comment or acknowledge any other customer complaints and confirmed there is no recall. I aksed Josh #44 several times about the frequency of this very expensive problem and finally got him to admit I was not the only one calling about the issue.
Samsung, if you truly are not going to stand behind your product and fix your LAME DLP's in the market, you must be hurting severely financially right now and have made the business decision that it is worth losing the many unhappy customers as opposed to owning the mistake. I can assure you if I do not get satisfaction from Samsung, I will tell everyone I know that Samsung is not the company we all thought it was. This is a very short-sighted decision if you don't change it Samsung- it will cost you dearly in the long run.