Laptops

Question

What would cause USB ports to stop working?

by Grammalin44 / April 27, 2013 3:06 AM PDT

My husband has an out of warranty Compaq CQ60-615DX notebook. After the last Windows 7 update, all 3 of the USB ports quit working. He cannot use his wireless mouse or external hard drive. Is this related to the update or what? Thanks for any help.

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All Answers

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Answer
Could be many things.
by R. Proffitt Forum moderator / April 27, 2013 3:15 AM PDT

When I see this I test the machine with any of the Live OS CDs since I only need to test the hardware and not touch the owner's OS or files. Puppy Linux is small, fits on a CD and I don't need to do more than boot it and see if the mouse works to tell me if this is a hardware or windows issue.
Bob

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Re: Could be many things.
by Grammalin44 / April 27, 2013 3:24 AM PDT
In reply to: Could be many things.

Thanks for the reply, Bob. Please excuse my ignorance, but what are the Live OS CDs and Puppy LInux?

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It's
by R. Proffitt Forum moderator / April 27, 2013 3:28 AM PDT

It's an OS that boots and runs from a CD or USB and does not require us to touch the installed OS.

I know this is ancient history but DOS used to boot from floppy disks and could also be considered "Live". In your case, any decent tech would try this to determine if this is a hardware or software issue.
Bob

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Re: Could be many things.
by Grammalin44 / April 27, 2013 3:38 AM PDT
In reply to: It's

Thanks, Bob. I guess we need to take it back to Best Buy and have a tech look at it.

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A warning.
by R. Proffitt Forum moderator / April 27, 2013 3:49 AM PDT

Those service counters are usually fatal to files folk didn't backup. If you have files you can't lose, save them on the network first. Places like Dropbox, Google drive and such if your USB drive is not working.

Since booting a live cd is fairly basic, why can't that test get done?
Bob

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Answer
I would try to reinstall the USB drivers
by orlbuckeye / May 23, 2013 12:24 AM PDT

and it should copy back what the windows updates changed. I believe you might also be able to look at the Notes at Microsoft of the changes the update made and you might be able to unistall the change that affected your USB. It bight be easier to reinstall the USB drivers.

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Answer
Also if all three stopped at the same time and
by orlbuckeye / May 23, 2013 12:29 AM PDT

especially if 2 are one one side of the computer and 1 on the other then it seems to point towards software (drivers). Look in the device manager under Universal Device Bus controllers and see if you have some yellow check marks. If you do try uninstalling the device and Windows should do a scan for new hardware found.

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