At 3 months I called in and spent 8 hours across a few days. After they did everything they sent a box for the laptop for repair. That was the last time I ever saw it work again. It came back in about a week but would lock up in 5 minutes so worse off than before.
Calls to HP ended with being told they had done all they could and worse. After another 6 months of satisfaction surveys I moved on and wrote it off.
That was the last HP product I bought. Even a HP social rep was unable to help. The company seems to have a lot of nice products but my last experience looks to be my last HP.
I have had three miserable experiences with HP support for printers over the last two years. I went to Office Max and another retailer who had shelves full of HP product. They both told me that my experience was not unusual and that they did not recommend HP printers. The department manager then took me to the Epsons and told me about their reliability.
I have a Next Business Day warranty purchased directly from HP and none of my inquires have even been answered by the next business day, let alone resolved and replaced. Have you had a similar experience?
Having run large companies, I am sorry for the support staff because they have been completely abandoned by senior management. Meg Whitman has bigger problems than she realizes.
Post to this thread to help potential buyers understand what a miserable experience they are signing up for if the purchase HP.
Thanks for helping your fellow users.