I hope that I'm on the right forum. If I'm not, please direct me.
While I was playing Candy Crush Saga using Google Chrome, Norton 360 came up, saying Google Chrome was using high CPU. My computer crashed. When I restarted it, it went through a few screens, winding up at the Windows diagnostics screen. It said a hardware or software issue may be at fault and asked me if I wanted to run a point restore. After running through the diagnostics and restore, a message came up saying that everything was fine and that it was an 0x0 error.
My computer restarted, and I saw that some areas (Security section) of Norton 360 was disabled. When I clicked to enable those areas, a box appeared, saying "Unable to locate file. Please reinstall." However, it did not say which file. I then ran Norton's diagnostics, which said that I should enable delayed start up of Google Chrome, and I was prompted to click on Fix next to a notation "Inoperable hardware devices. Run Device Manager," and a notation that BDHRVx64 is not present. I checked Device Manager, but nothing was "x'd" out or had a warning next to it.
I was able to get Norton set up, but could not access Google Chrome or any e-mail links that required Internet access -- until I made Mozilla Firefox my default browser.
I contacted Norton techs -- who were not helpful, but suggested I seek a technician or Google Chrome.
I never had any of these problems until I installed Norton 360 a week ago. It seems to work fine -- other than it's problem with Google Chrome. I do not know what version Google Chrome is, since I can't access it, but I do know it's a later version. Norton 360 is 220.127.116.11.
Any help will be appreciated. I have heard praises and problems with Norton, so I thought I'd give it a try when my Kaspersky subscription ran out.
I use Windows 7 Home Premium 4 GB, and 64-bit.
Any help will be appreciated.
Do you know what an OLED TV is?
CNET explains how OLED technology differs from regular TVs, and what you need to know to make the right shopping decision.