Windows 7

Question

What do I do about Bhdrvx64 error/Norton/Google Chrome?

by Scoobyfan / July 21, 2013 1:32 PM PDT

I hope that I'm on the right forum. If I'm not, please direct me.

While I was playing Candy Crush Saga using Google Chrome, Norton 360 came up, saying Google Chrome was using high CPU. My computer crashed. When I restarted it, it went through a few screens, winding up at the Windows diagnostics screen. It said a hardware or software issue may be at fault and asked me if I wanted to run a point restore. After running through the diagnostics and restore, a message came up saying that everything was fine and that it was an 0x0 error.

My computer restarted, and I saw that some areas (Security section) of Norton 360 was disabled. When I clicked to enable those areas, a box appeared, saying "Unable to locate file. Please reinstall." However, it did not say which file. I then ran Norton's diagnostics, which said that I should enable delayed start up of Google Chrome, and I was prompted to click on Fix next to a notation "Inoperable hardware devices. Run Device Manager," and a notation that BDHRVx64 is not present. I checked Device Manager, but nothing was "x'd" out or had a warning next to it.

I was able to get Norton set up, but could not access Google Chrome or any e-mail links that required Internet access -- until I made Mozilla Firefox my default browser.

I contacted Norton techs -- who were not helpful, but suggested I seek a technician or Google Chrome.

I never had any of these problems until I installed Norton 360 a week ago. It seems to work fine -- other than it's problem with Google Chrome. I do not know what version Google Chrome is, since I can't access it, but I do know it's a later version. Norton 360 is 20.4.0.40.

Any help will be appreciated. I have heard praises and problems with Norton, so I thought I'd give it a try when my Kaspersky subscription ran out.

I use Windows 7 Home Premium 4 GB, and 64-bit.

Any help will be appreciated.

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Clarification Request
Are you sure about that message?
by R. Proffitt Forum moderator / July 22, 2013 12:42 AM PDT
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You're right
by Scoobyfan / July 22, 2013 2:21 AM PDT

I'm sorry about that. It is BHDRVx64. I so worried and frustrated when I typed this out. Thanks for catching it!

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It appears Symantec has discussions about this.
by R. Proffitt Forum moderator / July 22, 2013 2:26 AM PDT
In reply to: You're right

All Answers

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Answer
I have more information
by Scoobyfan / July 21, 2013 1:44 PM PDT

I'm sorry. I didn't know how to edit my post after it had been posted. After making Mozilla Firefox my default browser, I reran the Norton 360 diagnostics again, which did not note the "BDHRVx64 is not present" message this time.

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Just for yuks
by bob b / July 22, 2013 5:30 AM PDT
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I don't have Kaspersky anymore
by Scoobyfan / July 22, 2013 8:10 AM PDT
In reply to: Just for yuks

Norton 360 removed Kaspersky for me. Maybe I should try the clean up tool. Thanks!

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Answer
Re:
by Amol555 / July 22, 2013 5:29 PM PDT

I think it was not software issue. candy crush saga is a gigh graphics game so after starting the game it make use of high power in CPU. so i think you try to avoid to play this game to overcome this problem or try to update the graphics drivers.

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