While I've had great luck with Apple it means an upcharge in costs that some don't want to pay.
To get better service I suggest you get a "computer coach". It's like a personal trainer for PCs. They'll take care of your PC and help you keep it running.
-> Why folk need this is simple. Most clients will never backup their PC on any regular schedule and when a virus or issue hits they don't want to deal with it. Phone support is not cutting it for these folk.
My Dell Lap top died after 7 years, good computer ife, but so very bad customer service off and no for that 7 years.
It seems that the price for the laptop and who makes it is not important and how much I pay for extended service both hardware and software is not important.
The biggest problem is who will back the warrenty and extended contract support.
I have no problem with all the pricing, my biggest concern is that after I pay.... who will answer the phone.
I would love to change over to Apple, but too much money with PC software.
Please... any customer service pointers ???? Also I can't seem to find any customer reviews since 2010.
I'm on my knees, please point me in the correct direction.