Dell

Question

Web Cam in Dell SP2309W

by hlesley / May 8, 2012 4:32 AM PDT

The web cam in my SP2309W has stopped working. I have the inboard usb cable connected from my Studio XPS 435MT. I can plug a usb mouse or card reader in the monitor and they will work, so the cable is ok.
I have downloaded the driver from Dell, the latest Dell web cam software and the latest Many Cam software.
When I open the Dell web cam soft, I get a message saying plug in the web cam. I also have an unknown device showing up in USB controllers in the device manager.
Anyone have anything else that I can try?

Thanks

Herman

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Clarification Request
hi
by splllp / January 6, 2013 11:14 AM PST

I also have a Dell SP2309w and looking for the drivers to download but nowhere to be found on the
dells' ws, would you still have the link? thanks, much appreciated

All Answers

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Answer
Sadly this does not mean the cable is OK.
by R. Proffitt Forum moderator / May 8, 2012 4:48 AM PDT

I've seen this happen as the USB falls back to 1.1 speeds and not work with web cams.

HOWEVER the device manager is a clue. Did you try the usual remove the device trick?

Did you try it this way (see video)?

http://www.youtube.com/watch?v=wBUwKruc6lc

Brill!
Bob

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Tried the above link
by hlesley / May 8, 2012 11:34 AM PDT
In reply to: Wrong link.

I tried the suggestion on the video. I also switched usb ports and cables. Everything plugged into the usb ports on the monitor works. It still says connect camera when I open the Dell web cam program. Since the camera is built into the monitor, I guess it is dead.
Thanks for your help

Herman

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Webcam issue
by DELL-ChiranjeevS / June 21, 2012 11:29 AM PDT
In reply to: Tried the above link

hlesley ,

My name is Chiranjeev. I am from Dell Social Media Team.

As the USB ports on the monitor work fine, it means the USB upstream cable is fine. It can either be an issue with the webcam or the webcam application. You can try installing the webcam application from the following link
http://tinyurl.com/22wkbfa
In case this does not fix the issue, it would mean it's an issue with the integrated cam.

Let me know of the findings. Glad to be of assistance.

Chiranjeev

Social Outreach Professional

You can reach us at http://en.community.dell.com/

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