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reply to: Warning........
Not very specific. Been using DD myself for a few years now and the most common problem(?) I encounter is they often update the tool which requires that the older tool first be removed and THEN the new can be downloaded, then installed. But they usually provide a notice when this is necessary. We may never find such a tool that will always scan and direct perfectly every time, as drivers and applications usually update faster than such vendors can keep up. As with malware, no one can develop a fix until the problem is identified and understood. And almost invaribly, no one product or service will catch everything all of the time. DD does offer one very helpful piece of advice that applies in nearly all circumstances. If an application is working as it should, it is usually best not to update it's drivers unless the manufacturer has made the update specifically available to you. In other words "if it ain't broke, don't fix it."
Also, I have found that DD as with many vendors, it can take a bit of time to properly indentify the cause of a problem and offer or create a workable solution. But one of another, I have always known them to come through.
And of course, regardless what is in play, it is always our own responsibility to ensure we create a Restore point or other reliable backup prior to removing or installing new applications or drivers.
In any case, if you are demanding a refund from DD, I would expect they will come through.
http://www.drivershq.com/ is a scam
Due to computer issues that I thought may be caused by a driver, I did a search, came up with Driver Detective on cnet. They offered a 3 week money back guarantee. After downloading and deciding quickly that it wasn't for me, I sent an email asking for my money refunded. That has not happened, Visa won't return my money, and they have changed their website removing the guarantee. Looks like I'm screwed.
Don't download Driver Detective from www.drvershq.com.
Can't really add anything more to what you said, my experience has been the same. Wrong drivers, not updating after downloads, same exact results of scan after download, installation and rescan...Not a single reply to my emails for help, and subsequently a refund.
I found that this product is suitable for the MINIMAL needs of some basic drivers at best. It is NO help for drivers needed to correct other issues and the thing is, any time you go to a sight THINKING you are finally going to get help, the point you to Driver Detective!! LOL Now that's rich.. Boy I wonder how much they paid for that....
diver detective SUCKS!!!
I purchased it before I read reviews... now they won't fix my blue screen.
Support is a total waste of time. I want to find their address and give them total havoc for all the probs they've caused me.
diver detective SUCKS!!!
Driver Detective is Horrible! Do NOT get Driver Detective
I got bought Driver Detective before I read the reviews. Bad Mistake! It is absolutely terrible. No help whatsoever, and far more harm than good. I would love to get my money back. Do NOT buy this!
I second this notion. Like I don't have better things to do with my time but being robbed.
ill driver detective
Save your breath, your time, your $$$, don't even bother to try this ill DRIVER DETECTIVE. Does not work, worthless. When it comes to a refund...goooood luck! Try calling, no one answer, only messages.
And no emails response after numerous emails complaints I've made.
Still waiting for my refund like a sitting dead duck.
I've forced to restore the computer instead.
I got a refund woohoo
I had paid for this product and it found 21 out of date drivers on my computer (even though my computer is pretty new?). None of the drivers suggested would actually download so the product was useless for my needs. I sent a few emails about getting a refund - I kept getting an automated 'try these steps' etc. I finally called the company and left a voicemail (no other option as no one answers the phone), there is also a link on their website for applying for a refund so I filled out that form too and presto - I got an email back a few hours later to say that a refund was being processed for me. I just checked my bank and the money is back in my account (it took about 10 days). So anyone out there that's not happy and wants a refund, I would recommend leaving a voicemail and using the refund request form on their website.
Hope it helps...
Same problem as the above
I'm really annoyed with Driver Detective as well for the same reason and because of the fact that I solved my driver problem before they even came back with a solution. DO NOT BUY THIS PRODUCT. Support is non existent, by the way. So, lost $40 buck to a lousy company. It sucks.
That's a big bite in the ***
I just downloaded the Driver Detective today and paid the lousy $40 wish I had seen this info before doing so but it was what was recommended for my laptop. Plus, when I had gotten onto my laptop later in the day I had seen that it was deleted when my laptop was in startup repair mode. Guess I'll just have to ask a friend of mine to help me out with whatever it is I need to do update my drivers.
Yes, a hard lesson
but may I ask, what drivers do you need?
There is a general consensus that, if a system is working well with no issues, don't update drivers.
Is your system working well? If not you can always visit the computer maker's web site for drivers specific to your machine, or failing that, to the hardware manufacturers' web sites for the individual hardware driver updates.
thanks a lot for ur help many people were going to fall in this trap thank u
DriverDoctor Warnings - SO very very SPOT ON -
I feel the PAIN of all the victims of this company. CNET ought to be embarrassed to plug this company. From now on - we're only using Uniblue for our drivers. At least their software won't kill your system. When DriverDoctor dirvers CRASHED our PC's (in addition to causing boot to take several minutes in stead of just 30 seconds) we had to use an old mirror image to get our systems restored to decent health. These jokers expected us to try and load their software again - in hopes they could use OUR horrible experience to make their program/drivers run right!! Oh - SURE I want to risk our data to a fly by night product. that folks are getting burned on when they try to get a refund. I'm highly suspect of anyone that says this product is ok by them. I'd suspect that the DriverDoctor company it self is writing those kinds of rebuttals. This product is on our company's black list, and it's easy to understand why there are so many like minded people.
Ever heard the expression
"Jumping from the frying pan into the fire"?
Ditching DriverDoctor, great move.
Now using Uniblue? Ouch, bad move.
Why are you using any utility to search for and find drivers? Are you having problems with drivers? If so, go directly to the hardware manufacturers' sites to get them.
But then there is this common maxim; "if it ain't broke, don't fix it". That works with computers as well, if they are working well, don't update any drivers.
Use MFG site for driver
Good luck on that one, my friend. Ihave sought for 3 days to find a suitable driver for the Conexant HDA chip on my Pavilion dv2100 laptop.I have tried everything under the sun from HP, from MS, and even from Uniblue. All have Problems: either WinMediaPlayer won't produce audio (Conexant driver), or High Definition Audio Device driver loses audio after resuming from sleep. Everyone else seems to think its logical to disable standby on this unit and live with it. How about you? About 20 or so drivers on this unit have the version listed as: 6.1.7601.17514 (2006.06.21).
First, you should definitely take a few seconds to give yourself a good pat on the back. You definitely made a good decision to update your USB audio device driver. And why do I make this statement? Basically for simple fact that a large amount of people completely ignore the importance of updating their USB device drivers.
All your comment for technology development are welcome.
Thanks in advance.
If the existing drivers are working well, why update them?
What brought you to this decision?
Driver Detective Sucks
After purchase and installation, I was required to call them to register the software (what the....?). They installed a remote access program to check for issues and found 63,000 issues (what the...?). It would require a Microsoft Certified technician to resolve the issues for "a one-time fee of $169" (what the...?). I told the DD guy I didn't have that kind of money, but he persisted in wanting to charge me the $169. I shouted "No! No! No!". I disconnected the computer from the internet and disconnected the call. Then I removed the remaining cash from my account. I saw he had done something in the registry, so now I have to redo my pc. I am dropping my Driverguide account as well.
the same thing happened to me --almost exactly--could only remove software by re-storing computer from a restore point--told tech I didn't want software installed so he turned me over to another tech who installed it before he would get back on the line--have called everyday for a refund-I do get a person to talk to who keeps promising a refund but still waiting for a refund. The number I call is 18779587514
Yet another very unhappy Driver Detective customer.
How interesting that your experience is echoed by mine, even to the number of "issues" purportedly found and used as a tool to pressure me, and to the high pressure salesmanship employed in attempts to sell their very expensive "system repair and maintenance service". In my case their careful attention to my driver needs resulted in the downloading of hardware drivers that I did not want or need, without downloading the single driver I had been seeking. PLUS as a free extra, my computer would no longer boot-up from cold. So reluctant was my computer to boot that the only way in which I could retrieve my system was by employing the HP System Restore process and disk set; the last pass of which accessed my back-up drive and restored to a restore point prior to the disastrous download. Freed of the bad download and installation from Driver Detective, my HP P.C. booted-up quite happily.
A telephone conversation with the Driver Detective folks requesting a refund of my "subscription" and "download fee" was most unsatisfactory. Despite the claimed '60 day money back unconditional guarantee', ' if not fully satisfied' I had to refuse multiple insistent offers to "repair" my computer, as if I would allow further access to my machine by the people who had just disabled it. By insisting on a refund, I was passed from person to person, each of whom promised a refund of my complete payment; a refund that has not appeared! I have filed a "dispute" via PayPal, but, despite two successive written communications via that resolution channel, there is no response of any kind, hence I have now filed a "Claim" via PayPal since I have been warned that my dispute period is about to terminate. I'll follow-up with a later feedback note when there is something of interest to report.
Further to: Yet another unhappy Driver Detective customer
As promised in my earlier post, here is a follow-up.
During the Paypal "Dispute" process I wrote twice to Driver Detective reminding them of their guarantee and my total dissatisfaction with their service; no response was received to either message. My "Claim" was dismissed by Paypal on the grounds that the service provided by Driver Detective was "Intangible". i.e. one cannot touch or hold it.
Thus we have a company marketing a service with a guarantee of user satisfaction, a company that will not stand behind its guarantee when the service being sold is unsatisfactory and is in fact harmful to the service receiver's property.
Paypal meanwhile offers its buyer protection against dishonest business practices as an inducement to make payments through the Paypal system, but fails to notify the users of its payment service that the refund coverage applies only to tangible products, hence eliminating from coverage all services.
My advice to others is to avoid Paypal and to make your purchases directly through your credit card. Your credit card company provides a far better purchase protection guarantee than that provided via Paypal.
DRIVER DETECTIVE MORE LIKE DRIVER DEFECTIVE
Again purchased driver detective without seeing reviews, in a hurry ,stupid mistake,allowed tech to install,another stupid mistake, after it waswapparent i wasn't going to purchase any more software hung up half way through installation after screwing everything up so as to look like i neded proffessional help. Finished installation, rebooted, Norton crashed blue screen, ended up having to system restore from start up reinstall Norton [ DD Norton partner i wonder if they are aware of what sort of games there partners play.] computer now working, no response for refund. PLEASE DO NOT PURCHASE THIS PRODUCT,IF YOU DO, DO NOT LET TECH HAVE REMOTE CONTROL, YOU'LL BE SORRY
DRIVER DETECTIVE FALSE ADVERTISING
Don't be lured by the "Satisfaction guaranteed or you Money Back" I requested a refund numerous times and they never did process or return my $40
They did not provide me with current drivers! After paying for the program to up load the drivers that it said I needed, my computer said that I had more currant drivers then the ones that DD tried to load. This was after a heavy sell by an Indian firm that scanned my computer to tell me what they could fix on it.
I am in the process of trying to get my money back (wish me luck) hopefully the credit card company will stand behind me as of now DD does not want to refund my money.
This is nothing but a way to get you to buy other services marketed by them.
Driver Detective Download Review
Driver Detective software program is designed to quickly find the most current drivers particular to your computer program by means of its consumer friendly interface and access to an in depth database. Driver Detective saves the stress and in depth time investment usually linked with updating drivers.
And thread is 2055 days old.
Driver Detective Not that bad
I have been using Driver Detective since 2008. I have no complaints.
However, I must add this. You need to know what your downloading first.
Take for example. On my HP laptop the AMD Radeon driver also includes the USB 3.0 driver as well as the SMB.
DD found the correct driver for my video card but it ended up rolling back the driver for the USB and SMB. This was very frustrating to me until I figured out why. They are all bundled and if you know a thing or two about bundled drivers sometimes the latest driver comes with some back dated components to make it work. As in AMDs case. So what I ended up doing was downloading the driver using DD and extracting the contents. Once that was done used device manger and updated the drivers individually. Ran DD again and it showed I was missing no drivers.
You need to know your system when you start downloading drivers. DD is a great tool and does a great job if you know how to use it. Its not the end all be all but it is very adequate for everyday needs.
Just me pennies worth.
Driver Detective not that good.
All well and good, I'm happy that you at least find your experience with Driver Detective and its parent company to be satisfactory, I did not.
There is a large body of users who do not find their experience with Driver Detective to be satisfactory. There is a common thread; most of these dissatisfied users have attempted to use Driver Detective, they have had a very bad experience and have tried to utilize the 'your money back if not satisfied', "guarantee". The vast majority of those dissatisfied users have met with no reply, with endless stonewalling, or an outright refusal by the Driver Detective parent company to honor the published guarantee. I find it interesting that supporters are few, but critics many, in the published user reviews. Yes, I know that in general satisfied customers do not respond to surveys, but dissatisfied customers do. Never the less, of almost 400 published reviews by users, the average score was 2 stars out of a possible 5. (Where the average is taken to be the simple, unweighted, mean value.)
Driver Detective is advertised in such a way that it appears to be a simple to use tool enabling the average computer user to keep their PC updated, and that if it doesn't work for you, then we will refund your money. I submit that is a misleading advertisement and it is probably the major reason for the dissatisfaction expressed in user reviews. The product image is further burnished by the reference to "Microsoft business partner". For many readers of the advertisements, that statement confers further legitimacy.
A a purely personal opinion, based on the reported guarantee practices, I consider that the parent company of Driver Detective is pursuing a well considered 'bait and switch' policy; the company, (PC Drivers Headquarters Inc.) gets away with its deceitful behaviour because the cash amount at issue in any one instance of complaint is too small to make legal action cost effective for the complainant. A small cash amount per guarantee complaint rejection, multiplied by a large number of rejections, becomes a large total amount of cash in the pocket of the seller!
Perhaps this dishonest behaviour could be cured, if all of the people who have tried Driver Detective, and have had a bad experience with the product and the guarantee process were to file formal complaints with the Texas State Attorney's, Office of Consumer Protection, and with the Better Business Bureau covering the corporate HQ of PC Drivers Headquarters Inc.
Finally Driver Detective pays up!
Further to my previous commentary on the unsatisfactory Driver Detective "service"; I finally pushed the company into honoring their money back guarantee. It was a long process, Paypal was useless for assistance, initially AMEX was no better; between the two of them they managed to completely change the reason for my refund claim, from computer damage and customer dissatisfaction with the service to non-delivery of the service.
Finally I constructed a formal rebuttal brief, complete with multiple pages of supporting evidence, mailed it by certified post to AMEX and demanded that they review their mismanagement of the case. End result, a full refund. This case dragged on for months, it cost me a lot of valuable time and effort, but I considered it worthwhile because of the basic principle at issue, business honesty (or dishonesty!).
We, the purchasers of goods and services, must hold companies accountable if we expect honest treatment, just whining does nothing.
I have no further comments on this topic.
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