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Walmart Straight Talk a Rip Off

by edr2013 / May 1, 2013 12:19 PM PDT

I purchased a Straight Talk Cell Fone 2 mths ago. The problem began when I was hit with "high data usage" just 24hrs into my new monthly plan. My data usage was suspended w/o cause. No amount of visits to Walmart or calls to Customer Service( incld txts) resolved or restored my data. They got my money and kept it.

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Sorry to hear that
by Pepe7 / May 1, 2013 2:14 PM PDT

Truth be told though, you didn't do your research. If you would have read more about their service, such shut downs are common for others.

Unfortunately, if you need to use data you have to pony up to the bar for it. That generally means no prepaid or discounted service will suffice for those requiring larger buckets of bits.

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Assistance
by STSara / May 2, 2013 12:49 PM PDT

Hi Edr2013, this is Sara of Straight Talk Wireless. We apologize for the inconvenience that you have experienced with the service recently. We would be glad to help you in rectifying this issue. For us to better assist you, please send us an email with your phone number and serial number of your phone at ST.CorpResolutionTeam@straighttalk.com. Thank you!

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Resolution for 'Walmart Staight Talk Rip Off'
by edr2013 / May 19, 2013 12:42 AM PDT
In reply to: Assistance

Thank u STS Sara for yor reply to my complaint. The ST Resolution Team has found a panacea to the wrongful suspension of mt Data (for April) and made compensation. I should have been referred to the Resolution Team much sooner.

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No Straight Talk at Straight Talk Wireless - All Lies
by jackcrap / June 6, 2013 12:17 PM PDT

I bought a Straight Talk phone on May 31, 2013. I called that night to activate. I called the number provided on the card. They ST representative told me my phone would be activated Monday. I didn't hear from them by late aferrnoon Monday, so I called my former service provider (SouthernLinc who is great and only left bc. they lost nationwide service) and they said ST had seen request to port number in wrong name. I called ST back and they said they were aware and would send request again. ST had this information early Monday morning. They told me my phone would be activated Tuesday morning. I called on Tuesday because the number I was provided to call for activation said my phone could not be activated. The representative told me my phone would be activated by 3:oo p.m. EST. I called them back around 4:30 EST because my phone still would not activate. They said (after transferring 5 or 6 times the least of all my calls) that my phone would be activated at 8:34 P.M. EST. I did not even bother to try Tuesday night. Wednesday around 11 a.m. EST I tried to activate, to no avail. I called them back and they began the transfer, transfer, transfer, lie, transfer, lie routine again. Finally after about 8 transfers and 2 supervisors, I was told there was a problem and it would be another 24 hours. What was I going to do send lightning bolts down the line and strike them dead (oh how I wish), so I said fine. I called the activation number around 3 P.M. Thursday - no activation. I called again and got the same run around. It will be another 24 hours. I hung up and called ClarkHoward.com's complaint line. Sara was very helpful. She told me they were getting lots of complaints. She suggested (strongly) that I call Georgia Public Service Commission first thing on Friday (this is still Thursday and I plan to call in the morning). She said she would pass my complaint on to Clark. On a whelm, I decided to call ST back. When I finally got a rep. I didn't give him a chance to talk. I told him I would be seeking legal advice and would contact Georgia's PSC first thing in the morning. I went on to say they might want to see if they could push that "damn" (excuse th language but I was very frustrated and angry by that time). She asked to place me on hold (what else in new!!!), I said what choice did I have? Within 2 minutes my cell was activated. She never came back on the phone. I hung up and tried to call again, got a rep, told him my story again. He said (as many others had) let me transfer you to my floor supervisior. I left the phone on the counter for over 20 minutes and was never reconnected to anyone. This is inexcusable. This is a WalMart supported company and they should be held accountable.

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This is a good example of...
by Pepe7 / June 7, 2013 12:52 AM PDT

...you get what you pay for. Period.

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sad but true
by birdmantd Forum moderator / June 7, 2013 12:57 AM PDT

Going prepaid saves $$$ but you sacrifice customer service.

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You don't get what you pay for
by Pohai101 / January 6, 2015 4:39 AM PST

I purchased a Samsung Galaxy 2 a couple of years ago for over $300 and used Straight Talk. Finally I decided to switch to Verizon and Straight Talk wouldn't or couldn't unlock the phone. Now I have a phone that will only work with Straight Talk. I will never use them again. No customer support and a complete rip off.

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Please top post so we can discuss "unlocking" and CDMA.
by R. Proffitt Forum moderator / January 6, 2015 4:43 AM PST

I've seen companies transfer phones among networks but even today it's their choice to get it done.
Bob

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As Bob hinted
by Pepe7 / January 6, 2015 5:57 AM PST

Proper research would have led you to avoid buying a phone from them, or only buying a phone which you knew could be used elsewhere on a different network. In the future, I suggest using sites such as Howardforums.com to help you figure out this sort of thing.

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Research
by Pohai101 / January 6, 2015 7:21 AM PST
In reply to: As Bob hinted

Thank you for your reply. When I purchased the phone there were no "smart phone" cheaper options with Verizon or AT&T. It served my purpose for a couple of years but it still smarts to know the phone isn't "mine". Live and learn.

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Technically.....
by birdmantd Forum moderator / January 6, 2015 10:20 AM PST
In reply to: Research

....the phone is yours. You can resell it or give it away.

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"request to port number in wrong name."
by R. Proffitt Forum moderator / June 7, 2013 2:47 AM PDT

Please don't spam the forum with your story. Do top post it so folk can comment and discuss.

The kicker and probable cause of this mess from what I read is "request to port number in wrong name."

These carriers are so bound by the rules that any screwup such as that does result in a lockdown of the account at where/when the error was found.

Good luck in sorting it out.
Bob

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Wrong!!
by birdmantd Forum moderator / June 8, 2013 3:15 AM PDT

Despite your statement, "This is a Walmart supported company.....", this is absolutely false. Walmart sells the service but they do not directly support the service. Straight Talk has it's own customer service group. Don't confuse the issue. Further slanderous comments can result in a post delete or a temporary ban.

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Straight Talk: Baaad, baaad Customer Service
by edr2013 / August 23, 2013 1:09 PM PDT

Have bin using ST for sum 6 mths and hav found out twice: the service is generally good. If u don't hav a problem that requires the help of Cust Serv. This month (Aug2013) lost my Android so had service shut off just two weeks into my plan. Android was returned 12hrs later. Spent 3 days trying to get in contact with ST: "high volume of calls" & "web site temporarily down". Had to purchase another Plan and was told "no credit for unused two weeks".

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