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Vostro laptop USB connector repair?

by wes_cnet / March 13, 2012 2:13 AM PDT

USB3 port on the back of a Vostro 3450 broke apart when disconnecting the mouse (the blue divider in the center broke off). The computer is under the standard warranty, which Dell says doesn't cover this; and, the repair is to replace the entire motherboard ($280 parts, and on backorder anyway) so I'm wondering if anyone has instructions on how to access/replace this connector?

Rant: This is a hardware failure during an expected and normal usage! Having it be "not covered" leaves me thinking the standard Dell warranty is pointless, and if I want to compare Dell prices to, for example, Lenovo then I need to price the Dell with "Complete Care" included.

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All Answers

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re:vostro 3450 broken connector
by Dell-Jesse Dell staff / March 19, 2012 4:34 AM PDT

My name is jesse leonard and I work for the Dell Social Media Team.Can you email me your system service tag, name, address and phone number to I will look into this issue for you and see what can be done to get this issue is resolved.


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check email correctness?
by wes_cnet / March 31, 2012 2:40 AM PDT

Jesse - is that email correct? Twice I have emailed the information to you at "" address without any response (even an auto-ack) so I wonder if I've got it wrong somehow ...

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still waiting for response
by wes_cnet / April 16, 2012 4:50 AM PDT

Jesse - We're approaching a month since I sent you my data, without any response from you/Dell ... can you please confirm the email?

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and the waiting continues
by wes_cnet / May 28, 2012 8:48 AM PDT

O< we're over two months since Jesse offered to help - yet Jesse/Dell has never followed through, never even replied. Nicely done, Dell ... by the way, I just bought a fully loaded HP laptop for our business - and never even considered the Dell equivalent.

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re. mb issue
by Dell-Jesse Dell staff / May 29, 2012 2:39 AM PDT


I apologize for not getting back to your issue. I assigned your issue another tech for review and I thought he would reply to you.. Please email me your service tag number and verify your name, address, email address and phone number and the issue. I will then send setup service for you. Again, I apologize.

Dell-Jesse L

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and Dell comes through ...
by wes_cnet / May 31, 2012 9:49 AM PDT
In reply to: re. mb issue

After Jesse volunteered (again) he set up a tech to come to my house and replace the mother board, within a couple days. So, it took a while but Dell fixed the problem - and, I had *not* purchased "on-site" service warranty, so the service they eventually provided was better than what I had expected.

Thanks, Jesse!

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re:usb connector
by Dell-Jesse Dell staff / May 31, 2012 8:42 PM PDT


Glad to hear that your usb connector issue was resolved.

Dell-Jesse L
Dell Social Media and Communities

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