My name is jesse leonard and I work for the Dell Social Media Team.Can you email me your system service tag, name, address and phone number to firstname.lastname@example.org. I will look into this issue for you and see what can be done to get this issue is resolved.
USB3 port on the back of a Vostro 3450 broke apart when disconnecting the mouse (the blue divider in the center broke off). The computer is under the standard warranty, which Dell says doesn't cover this; and, the repair is to replace the entire motherboard ($280 parts, and on backorder anyway) so I'm wondering if anyone has instructions on how to access/replace this connector?
Rant: This is a hardware failure during an expected and normal usage! Having it be "not covered" leaves me thinking the standard Dell warranty is pointless, and if I want to compare Dell prices to, for example, Lenovo then I need to price the Dell with "Complete Care" included.