Samsung forum

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Voice Sync issue

by herrahidro / November 15, 2012 8:21 PM PST

Hi Guys, I have a sync problem with my Samsung UE55D7000LUXXU 55 TV coupled to my Samsung HW-D570/XU Sound bar. Using the tv sound its fine, but through the sound bar its so distracting being out of sync. Help please?

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Re: Voice Sync issue
by Samsung_HD_Tech Samsung staff / November 16, 2012 1:42 AM PST
In reply to: Voice Sync issue

Hi herrahidro,

Thanks for your message. But just so you know: if you want Samsung support, I support US products and customers. And from what I can tell, this model is for UK. (Correct me if I'm wrong.) So while I can't help you directly, if you want Samsung help, here's the Samsung UK portal for support on that product: http://www.samsung.com/uk/support/model/HW-D570/XU

Hope this helps you!

Regards,
HD Tech

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I didn't find the manual but will share a common thing I try
by R. Proffitt Forum moderator / November 16, 2012 1:47 AM PST
In reply to: Voice Sync issue

Look around the menus and see if you have an option to send 5.1, DTS or Stereo. Sorry I can't guess what options you have in this set. My advice is to try Stereo first.
Bob

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