Spyware, Viruses, & Security forum

Question

Vistaprint possibly spyware on pc.

by rhabibahmed / April 4, 2013 9:27 PM PDT

Hi all,

I have a query if anyone can help me.

Basically I used free hosting with vistaprint for a short while. My domain name was not held by vistaprint, but it was pointing to the hosting I was using of theirs.

Since then I have moved hosting (mainly due to vistaprints pathetic customer services) to one.com.

Here is the issue: Whenever I go on to my website it brings up a page saying "this site is held by vistaprint. To get a free website... etc. etc." Initially I thought this was due to the nameservers taking some time to update. However now I'm pretty sure it's malware.

Why do I think this is malware on my pc?

1. I rebooted my router and initially I managed to see the proper page. A few minutes later I'm seeing this again.
2. Literally every other PC, mobile phone is seeing the website properly.

My question? What do I do to fix. Nothing is showing up in scans.

Thanks in advance.

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Clarification Request
support from Vistaprint
by VistaprintSocialSupport / April 11, 2013 5:15 AM PDT

Hi Rhabibahmed,

We saw your post here and would like to help you troubleshoot your website issue on our end, if we can. Please email us at socialsupport@vistaprint.com. Include your Vistaprint account number and your domain name in your email so that we can have one of our developers take a look at what might be happening, and we'll get back to you as soon as possible.

Thank you,
Vistaprint Customer Support

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It would be greatly appreciated..
by Carol~ Forum moderator / April 11, 2013 7:19 AM PDT

IF rhabibamed does email you, it would be greatly appreciated if you would share with us what the problem was and how (or if) it was resolved.

When researching the issue, I was unable to find a definitive "fix". Only those with the same problem. Sad

It might help members in the future, should they find themselves in a similar situation.

Thanks in advance,
Carol

All Answers

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Answer
Clear your browser's cache ...
by Edward ODaniel / April 11, 2013 5:01 PM PDT

and the problem should go away. If it doesn't check your HOSTS file and make sure it isn't pointing your web site back to its old IP address.

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