Windows Vista forum

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Vista service pack 1 problems

by Airakaz / December 10, 2008 7:51 AM PST

Hi can any one help me?

Operating System: Windows Vista Ultimate 32bit
Hardware: Intel Core 2 Quad with 4Gb RAM and 120gb of hard drive space left.
Full SP1 Download: Windows6.0-KB936330-X86-wave0.exe (Byte size: 455,611,504 bytes)

When i try to install service pack 1 i get this error
Error Code: 0x80070002 - An internal error occurred while Installing the Service Pack

I have tried a lot of different things but one that looked promising was the System Readiness Update Tool (aka. CheckSUR). The problem i have with it is that it wont install. It freezes. first time i tried installing it 3/4 of the bar was full. 2nd time i tried the bar didnt fill up at all. It just stops at "Installing Update for Windows (KB947821) (update 1 of 1)... "

Can any one help me figure this out please.

Thanks

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Just checking.
by R. Proffitt Forum moderator / December 10, 2008 9:46 AM PST
Collapse -
Did not work
by Airakaz / December 10, 2008 11:54 PM PST
In reply to: Just checking.

Yes, it did not work, Thanks anyway

Collapse -
Just sharing.
by R. Proffitt Forum moderator / December 11, 2008 12:14 AM PST
In reply to: Did not work

I had to uninstall the AV, the firewall and then perform those steps and then update to SP1. Many refuse to do that.

Collapse -
sp1 update readiness tool problem
by NinjaOfTheNite / January 11, 2009 1:28 PM PST

Im having this same exact problem the Update Readiness tool is stuck at :Installing Update for Windows(KB947821)(Update 1 of 1)...
I'm trying to use the Update Readiness tool to get my computer to successfully install Sp1.

Collapse -
Let's check.
by R. Proffitt Forum moderator / January 12, 2009 12:50 AM PST

Did you do what was noted above?

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Windows Vista Service Pack 1 Problems - KB947821 & Clock
by R_Holland / April 2, 2010 3:31 PM PDT

Hi,

I had the same issue as noted by Airakaz per " ... I have tried a lot of different things but one that looked promising was the System Readiness Update Tool (aka. CheckSUR). The problem I have with it is that it won't install ... it freezes. The first time I tried installing it 3/4 of the bar was full. The 2nd time I tried the bar didn't fill up at all. It just stops at 'Installing Update for Windows (KB947821) (update 1 of 1)' ..."

By chance, with that same installation frozen, I clicked on my clock at the lower right-hand corner of the monitor to make it visible ... and the installation went from completely frozen to completely installed within a few seconds.

I thought that this was a bit of a fluke, so I tried to do it another time ... allowing the installation to be frozen for about 10 minutes. Then, I clicked on the clock to enlarge it ... et voila ... the installation completed within a few seconds.

In my case, the problem had something to do with an interaction between the installation of KB947821 (i.e. System Readiness Update Tool) and the clock.

Regards,

R Holland

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