If you can download the tools listed below on the problem computer, great, but you may need to use a separate, clean computer, download the tools, copy them to a DIFFERENT flash drive or CD, then transfer them to the infected computer.
Once that's done, then restart the computer into "Safe Mode with Networking" and use the instructions below. If you can't start in Safe Mode, then run all the tools while in "normal" Windows first, then run them in Safe Mode afterward.:
After downloading or transferring it to the problem machine, run the
following tool to help allow the removal programs below to run.
(courtesy of Grinler at BleepingComputer.com)There are 3 different
versions. If one of them won't run then try to run the other one. Be
patient.... as a black window should open, then close after finding all
the background programs.Vista and Win7 users need to right click and choose Run as AdminYou only need to get one of them to run, not all of them.
IMMEDIATELY after running the "Rkill" tool above, run/install the Malwarebytes and
SuperAntispyware installer and update files from the links below which
you've also copied to a CD or flash drive, and transfered to the problem
machine. Do NOT restart the computer after running Rkill.Once
downloaded and before transferring Malwarebytes and SuperAntispyware to
the problem machine, rename the program installer "mbam-setup.exe" file
to something else like "Gogetum.exe", then copy the installer file and
the update file to a CD or flash drive.. Transfer the file to the
problem machine, then install the "Gogetum.exe" file, then run the
update to get the program current.. After that, run a full system scan
and delete anything it finds.
Malwarebytes Installer Download Link (Clicking on the links below will immediately start the download dialogue window.)
Next, install and run a full system scan with the SuperAntispyware program
and the manual updater from the links below. As before, you may need to
rename the installer file to get the program to install.:
And after that, if everything's fine by you can't connect to the internet,
then follow the procedures below to check your network "proxy" settings
again.Open Internet Explorer and go to Tools-Internet
Options-Connection Tab. Click on the LAN settings button. IF there is a
check mark next to "Use a proxy server for your LAN", uncheck it. Click
OK. Then OK, again.
Hope this helps.
Hi, i'm using win7u 32 but will probably upgrade to 64. i bought the OS, and it's genuine. however, i got a very nasty v a long time ago. it pops up saying that "windows is not genuine" and has a link to click. knowing this is a v, i never have clicked the link. i tried the first easy fix - reformatting the OS drive. unfortunately, the v has infected other hd's. i cannot just wipe them. i did find a possible fix for this, but it's extremely long, complicated, oh and manual. i can do it, but i've no guarantees that it'll even work. i keep getting pop ups that say i'm not genuine. the first thing it does is take the desktop wallpaper away. then it does just little weird things here and there.
i was using avg av when i got it. i will never use them again. i have avast! now, but unfortunately, many of the things it catches do not tell me the NAME of the trojan, etc, so that i can actually look it up for a fix. if i had the NAME of my v, i could do that. the logs are only kept for 30 days on avast! and i cannot seem to access any of them, possibly bc of the v. i have TBs of crap to go thru to make sure it's clean. i will ditch most of it, i dont care. but some things are too important.
does anyone know about this v? why isnt it stopped by the biggest av prgs? i've had it awhile now.
i also had it shutting down the pc, saying the cpu was overheating. i cannot *prove* that the v caused this (misreading the temps), but i have a feeling that it did. when i try to run a gadget to monitor cpu temps, it maxes out ram and says that it's not picking up a temp - hence why i think the v is responsible. if it were a real overheating issue, it would read the temp... and not use up all my ram perhaps...
this thing is making me INSANE. has anyone else dealt w/ this thing before? i'm still working on finding some names of v's i have. i had one last nite, but while asleep, my pc mysteriously rebooted itself, and so the v scan log w/ the v names on it was lost. it cannot be retrieved.
please help if you can!