Laptops forum

General discussion

Virus/Malware and battery connection

by Bluter1 / August 14, 2010 10:53 PM PDT

My wife uses Compaq laptop and a fairly new (two months old)
Toshiba webbook. Recently the battery went bad on the webbook. Almost simultaneously she was unable to access her Gmail on internet explorer. The battery has been replaced, but I she still cannot access her email unless I run IE in the "no add-ons" mode. However, if I turn off all of the add-ons manually, she cannot access email. She can access Gmail in FireFox. The only other change is that we recently installed Trend antivirus software on this device.

Within a day of so of the trouble with her webbook, her work computer (Compaq)started running very slow. Then the battery went out on that computer! Her office IT has cleaned the computer, but the slowness has come back and is not responding to any scans. I don't believe in coincidence, but I have never heard of a virus killing a laptop battery. Any ideas and/or solutions? Have tried Malware Bytes in safe mode on both computers and it has not remedied the situation....

Post a reply
Discussion is locked
You are posting a reply to: Virus/Malware and battery connection
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Virus/Malware and battery connection
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Was norton ever on this machine?
by R. Proffitt Forum moderator / August 16, 2010 7:07 PM PDT

If so, research the Norton Removal Tool.

Collapse -
Yes, a trial version was installed
by Bluter1 / August 16, 2010 11:04 PM PDT

I have tried to remove Norton several times... first through the control panel and then by downloading and running the Norton Removal Tool. I even tried running the removal tool in Safe Mode this morning. I can pull up the GMail page and logon, but when the browser tries to access the mailbox... it stutters... It tries to various addresses, but never connects. Do you think that there may be remnants of Norton still on the computer? How do I remove any remnants?

Collapse -
Usually
by R. Proffitt Forum moderator / August 30, 2010 4:40 AM PDT
Popular Forums
icon
Computer Help 47,885 discussions
icon
Computer Newbies 10,322 discussions
icon
iPhones, iPods, & iPads 3,188 discussions
icon
Security 30,333 discussions
icon
TVs & Home Theaters 20,177 discussions
icon
HDTV Picture Setting 1,932 discussions
icon
Phones 15,713 discussions
icon
Windows 7 6,210 discussions
icon
Networking & Wireless 14,510 discussions

Big stars on small screens

Smosh tells CNET what it took to make it big online

Internet sensations Ian Hecox and Anthony Padilla discuss how YouTube has changed and why among all their goals, "real TV" isn't an ambition.