Samsung forum

Rant

Very poor customer service

by RodgerBaxter / December 5, 2012 12:15 AM PST

I have been dealing for over a month to get a dishwasher fixed. They finally said it would be replaced. However, I am told it will be anywhere from 2 to 4 weeks. This is totally unacceptable. The Customer Service reps are of no use, they have no value add, would be better off talking with a machine. I have spoken with 3 people and no one can explain the reason for such a delay. In total I will be without the appliance for over two months.
I purchased a Samsung since they were supposed to be a good product, well product has failed and so has the customer support process. This will be my last and suggest to other people to look elsewhere for your products.
Transaction# 4116804202

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Re: Very poor customer service
by Samsung_HD_Tech Samsung staff / December 5, 2012 2:14 AM PST

Hi Rodger,

I apologize for your experience thus far. I saw you posted your transaction number, and I tried to look it up, but I couldn't find it. Are you a US customer?

Regards,
HD Tech

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(NT) I am a Canadian customer.
by RodgerBaxter / December 5, 2012 2:20 AM PST
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Very poor customer service
by RodgerBaxter / December 5, 2012 2:22 AM PST

I am in Canada.

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