Hi Yevadkram,

Thanks for your message. But just so you know: if you want Samsung support, I support US products and customers. And from what I can tell, this model is for UK. (Correct me if I'm wrong.) So while I can't help you directly, if you want Samsung help, here's the Samsung UK portal for support on that product: http://www.samsung.com/latin_en/support/model/UN55ES8000MXPA

Hope this helps you!

Regards,
HD Tech