Samsung forum

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Vertical colored lines on my lcd tv

by tina714-badtv / December 9, 2009 6:52 AM PST

I have a 50" samsung lcd tv. The warrenty expired 5 months ago & the other day when i turned on my tv there was a 6" thick vertical black line running down the screen. I turned it off & back on hours later & the thick black bar turned into many lines of multile colors. Called Samsung & they told me my warrenty is expired & got me in contact with a repair shop. when I spoke to them they laughed at me! told me i paid $3,300 for my tv & it would cost $1,500 to fix! they told me it would be better to buy a new 1! I paid over %3,000! and all i get is 2 years! am i crazy or is this really wrong?! What do i do? At Best Buy they told me this was the best tv (50" 1080p HD LCD).

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Vertical lines on samsung 46 in lcd
by rdsvideo / December 11, 2010 11:51 PM PST

What appened I have the same problem with my 46 in lcd.

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Vertical colored lines on my lcd tv
by Samsung_HD_Tech Samsung staff / December 13, 2010 8:40 AM PST

tina714-badtv,

Did the technician not want to assist?

Please explain what it means by "they laughed at you". Do you have a transaction number from Samsung that I could have a manager review this case?

--HDTech

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Samsun 52" TV
by kiaracb / September 30, 2011 11:26 AM PDT

i have the same problem. mine is about 2 yrs old and the vertical band is about 10" thick. I called samsung svc,and of course they didn't help anything, except referring to a local authorized repair guy. but he never even called me and he canceled my appoint (i found it out on the website) i don't know the reason but he just canceled, and didn't even bother. i didn't get any help from samsung customer service line, and it was really disappointing. so i contacted a local repair man, and they said the panel was bad. it's been only two years, and the tv is a junk already. the repair guy said we'd better buy a new tv because a new panel is going to cost just as much as a new tv.
what bothers me the most is not the broken tv, but the customer service. you said 'they laughed at me' and i feel they didn't give **** about me. i am never going to buy samsung again.

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replacing Samsung
by stevew24963 / November 9, 2011 6:52 AM PST
In reply to: Samsun 52" TV

Same thing on my 4year old 52 in. Samsung.I bought an extended warranty from the retailer,which I never do,and was told by service dept. the panel was shot.Retailer replacing it with a Toshiba 55 in.I will buy extended warranty again.

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