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Resolved Question

V9 PORTAL SITE

by awsomeblueyes4u48 / July 3, 2013 2:56 AM PDT

I HAVE JUST RECENTLY HAD MY HOME PAGE CHANGED AND I WASN'T THE ONE WHO DID IT. MY COMPUTER WILL ALWAYS ASK ME IF I WANT IT CHANGED IF ANOTHER PROGRAM WANTS TO CHANGE IT. NOW I FIND OUT IT IS A VIRUS OR MALICIOUS SOFTWARE THAT SOMEONE HACKED INTO MY COMPUTER AND PUT. PLEASE SOMEONE HELP ME TO REMOVE THIS. IT IS MAKING MY COMPUTER RUN LIKE CRAP. I AM RUNNING WINDOWS 7 ON A EMACHINE.

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All Answers

Best Answer chosen by awsomeblueyes4u48

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Browser Hijacker "V9 Portal Site"..
by Carol~ Forum moderator / July 3, 2013 3:27 AM PDT
In reply to: V9 PORTAL SITE
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IT'S ALL GONE
by awsomeblueyes4u48 / July 3, 2013 2:11 PM PDT

I AM SO HAPPY TO SAY IT IS ALL GONE. THANK YOU SO MUCH FOR YOUR HELP. CAN YOU PLEASE TELL ME WHAT FORUM TO GO TO ABOUT INFORMATION ON MY TASK MANAGER? IT HAS NONE OF THE TABS INSIDE OF IT LIKE THE PROCESSES TAB AND ALL THE OTHER ONES. THERE ARE NONE. IF YOU CAN POINT ME IN THE RIGHT DIRECTION THAT WOULD BE WONDERFUL. THANKS AGAIN FOR YOUR HELP. LIKE I SAID BEFORE I AM RUNNING WINDOWS 7 ON A EMACHINE.

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Try switching from..
by Carol~ Forum moderator / July 4, 2013 3:44 AM PDT
In reply to: IT'S ALL GONE

If the Task Manager is presently in Tiny Footprint Mode, try switching to Normal Display Mode. Double-click on the top border.

If this method doesn't return your menu bar and tabs ... let us know.

Glad to hear all is well. And that we were able to be of assistance. Happy

Carol

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Answer
Check these things
by wpgwpg / July 3, 2013 2:59 AM PDT
In reply to: V9 PORTAL SITE

It sounds like you could have a virus or other malware. Get your antivirus program up to date and boot into Safe Mode. Note that some viruses can hide themselves from your antivirus program in normal mode, so you really need to scan in Safe Mode. To get into Safe Mode when you first power up, hit F8 about once a second until you get the menu and select Safe Mode. Then run a full system scan.
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Microsoft has suggestions and offerings at
http://windows.microsoft.com/en-US/windows7/how-do-I-remove-a-computer-virus
-
Forum moderator Keith has some suggestions along this line at
http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-explorer-has-stopped-working/6ab02526-5071-4dcc-895f-d90202bad8b3
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If that fixes it, fine. If not, use System Restore to go back to a date prior to the beginning of the problem. To run System Restore, click Start -> Programs -> Accessories -> System Tools -> System Restore. Click the box that says Show more restore points.
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You can check for corrupted system files. Open an administrator command prompt and run SFC if the above doesn't help. Click START, then type CMD in the search box, right-click CMD.EXE and click Run as administrator. Then from the command prompt type sfc /scannow.
- It sounds like you could have a virus or other malware. Get your antivirus program up to date and boot into Safe Mode. Note that some viruses can hide themselves from your antivirus program in normal mode, so you really need to scan in Safe Mode. To get into Safe Mode when you first power up, hit F8 about once a second until you get the menu and select Safe Mode. Then run a full system scan.
-
Microsoft has suggestions and offerings at
http://windows.microsoft.com/en-US/windows7/how-do-I-remove-a-computer-virus
-
Forum moderator Keith has some suggestions along this line at
http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-explorer-has-stopped-working/6ab02526-5071-4dcc-895f-d90202bad8b3
-
If that fixes it, fine. If not, use System Restore to go back to a date prior to the beginning of the problem. To run System Restore, click Start -> Programs -> Accessories -> System Tools -> System Restore. Click the box that says Show more restore points.
-
You can check for corrupted system files. Open an administrator command prompt and run SFC if the above doesn't help. Click START, then type CMD in the search box, right-click CMD.EXE and click Run as administrator. Then from the command prompt type sfc /scannow.
-
Finally if all else fails, you can check the rather cryptic system event log. To do so click Start -> Control Panel -> Administrative Tools -> Event Viewer. Once in Event Viewer click on the system log and scroll through the entries looking for those flagged "error" to see if you can find hints as to where the problem could be.
`
When you get your system back in good working order, I urge you to back your system up to an external hard drive and make regular periodic updates to it.
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I hope this helps. Good luck.

Finally if all else fails, you can check the rather cryptic system event log. To do so click Start -> Control Panel -> Administrative Tools -> Event Viewer. Once in Event Viewer click on the system log and scroll through the entries looking for those flagged "error" to see if you can find hints as to where the problem could be.
`
When you get your system back in good working order, I urge you to back your system up to an external hard drive and make regular periodic updates to it.
-
I hope this helps. Good luck.

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THANK YOU VERY MUCH
by awsomeblueyes4u48 / July 3, 2013 3:12 AM PDT
In reply to: Check these things

THANK YOU VERY MUCH I WILL TRY THAT WHEN I GET HOME FROM WORK.

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