Hi dbooth956,

Thanks for your message. But just so you know, if you want Samsung support, I support US products and customers. And from what I can tell, this model is for Singapore. (Correct me if I'm wrong.) So while I can't help you directly, if you want Samsung help, here's the Samsung Singapore portal for support on that product: http://www.samsung.com/sg/support/model/UA40ES6600MXXS

Hope this helps you!

HD Tech