Windows Legacy OS forum

General discussion

User accounts have disappeared from the welcome screen

by chutkay / August 22, 2006 2:21 AM PDT

I am using Windows XP professional SP1. Recently a spyware effected my PC. I used some software to remove it. It was ok for a few days. Later I found that when the windows starts up, it shows the welcome screen but the user accounts have totally disappeared. So there is no way I can login. I used a recovery CD to recover the OS. It was ok for sometime. After a few days the same problem showed up. I had created 2 accounts under administrator group. I do not know if the spyware is causing this. Please advise.

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Something to know next time.
by R. Proffitt Forum moderator / August 22, 2006 2:32 AM PDT

Press Control-Alt-Delete twice to get the old login screen and use your account name and password to login.

Such pests can do a lot of damage so I'll just write yes, that can happen.


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Same here
by mikedrmfs` / September 7, 2006 8:43 AM PDT

I have a client who has had this problem 3 times.
The every time I had to reinstall XP from scratch.
The last time it had all the windows updates. (xp home).

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Reinstall XP using "fresh install" method
by chutkay / September 7, 2006 6:17 PM PDT
In reply to: Same here

This is how I recovered from the problem:
First methods:
0. Used a recovery CD to recover the OS then
1. Used spybot and ad-aware to remove all adware.
2. Removed suspect applications using "Add/remove programs"
3. Manually deleted some of the registry key entries.
4. Installed norton anti virus

1. Do a fresh install. This will completely erase all the data on C:

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