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USB Ports down

by oldsailored / April 27, 2013 4:08 AM PDT

I have HP/COMPAC CQ60-6150DX notebook with Windows 7. All 3 of my USB ports quit working at the same time. I have tried a mouse, 3 Thumb drives, and an external hard drive in all of the USB ports and none of them work. This happened at the same time as a Windows update, which may be just a coincidence. Is this an easy fix or do I need to take it in for repair?

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Re: USB ports
by Kees_B Forum moderator / April 27, 2013 4:24 AM PDT
In reply to: USB Ports down

Anything strange for the USB in Device Manager?


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Have you run a registry cleaner?
by wpgwpg / April 27, 2013 4:25 AM PDT
In reply to: USB Ports down

If you've run a registry cleaner, that's likely your problem. They do not help anything, and can cause this kind of problem. There're several things you can try, but be sure to back up any data you don't want to lose first if you haven't already. Since your USB ports don't work, I guess you'd have to use networking or burn DVDs for backup.
After saving your data, the first thing I'd try would be to go to Device Manager and uninstall all the USB controllers, then reboot. Windows will find the USB hardware and download the latest drivers for them. Hopefully that will fix your problem. If it doesn't, then the next thing would be to restore your computer to factory settings according to the instructions in your user guide. The normal procedure for this is to use the DVDs you burned when you first got your PC again in accordance with your user guide.
Good luck.

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Also see ...
by Kees_B Forum moderator / April 27, 2013 4:27 AM PDT
In reply to: USB Ports down
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Try to clear the USB "cache" with this utility
by Jonathan_iv / April 29, 2013 12:13 AM PDT
In reply to: USB Ports down
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Try safe mode
by Willy / April 29, 2013 1:03 AM PDT
In reply to: USB Ports down

Boot into "safe mode with networking" hitting F8 during initial boot and then select it from menu. If the USB ports work then, you have a s/w or driver issue. -OR- As already mentioned, you can try a "Ubuntu live CD disc" which has been burnt from the .ISO file, once done properly is wholly bootable OS and see if you can access that way. if it works under one of these conditions there is NO h/w fault but a s/w or driver issue to include any possible malware.

Since, you seem to think it maybe a update could have done this, you can return to a prior date before the update using the "restore point" feature of Win7. Once done and it seems to work, you can blame the update or anything during that time. Your update history if from MS, should explain what update was done and see what it does.

Besides what other posters offered, was there any clue prior to loss of USB ports. Anything acting wonky or got some attention?

tada -----Willy Happy

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