Computer Help forum


USB port malfunction

by bklynnat / April 25, 2013 10:29 AM PDT

I have a Dell XPS 15Z. I have a problem with my computer sometimes not recognizing what's plugged into my USB ports. This occurs with my external drives and my printer.
Sometimes I can turn the computer off and on and then they will be recognized, but not always. I cannot find a pattern to when it works and when it doesn't.
Is this a hardware or software problem? Any advice
would be appreciated. Many thanks.

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Clarification Request
Desktop or laptop. How old is the computer?
by wpgwpg / April 25, 2013 10:41 AM PDT
In reply to: USB port malfunction

Is this a desktop or laptop. How old is the computer? If it's a desktop you can buy an inexpensive expansion card to add new USB ports. Sometimes after a lot of use the contacts in the USB ports get worn so that making a good contact doesn't always happen.

All Answers

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Are these USB 3.0 ports?
by R. Proffitt Forum moderator / April 25, 2013 10:49 AM PDT
In reply to: USB port malfunction

If so, talk to dell. There are thousands of posts about them so I'll not duplicate all that here.

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by bklynnat / April 25, 2013 12:54 PM PDT
In reply to: USB port malfunction

It's a laptop, under 3 years old.

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