Storage

General discussion

USB external Hard drive Problem

by Bobby9093 / July 19, 2006 4:57 AM PDT

Hi, I have a serious problem, my 80GB USB hard drive has suddenly become undetectable by windows. I have a Freecom Classic Hard Drive SL, I was using it fine yesterday, I came home from school turned on my laptop and got a weird error message on startup, for some reason it was in German, later I translated it to be something like "operating system failure", I got very concerned when I read it but at the time I did not know what it said, I tried a few things but eventually I unplugged the external HD and that fixed it, it booted normally and when I was logged on I plugged my hard drive back in, I then realised that windows no longer detected the hard drive. I thought maybe the "operating system failure" message could have done this so I tried it on another computer, no error message but no hint of a working HD either. I went though device manager, nothing, I tried Freecom support, nothing, I tried Google, nothing, I then tried a different USB port, something! But sadly not much, it this it?s a USB pen and when I click on it in my computer it says "please insert disk". This would not be so bad if it didn?t have ALL my files on it, including coursework.

Any help would be very greatly appreciated because the next step is taking it apart (voiding warranty) and trying to hook it up inside my pc as an internal HD.

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a discussion link
by linkit / July 21, 2006 2:41 PM PDT
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Oh well
by Bobby9093 / July 24, 2006 4:56 AM PDT

Thanks for that link, I looked through it and could not find an answer (as far as i can tell). i have now voided the warranty of the USB caddy, and sadly discovered the it is a fault in the hard drive, so does any one know any good data recovery software and/or data recovery company?s? Once again any help would be greatly appreciated.

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(NT) (NT) Just so we're clear...how do you know the HDD is bad ?
by VAPCMD / July 24, 2006 11:23 AM PDT
In reply to: Oh well
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Because
by Bobby9093 / July 25, 2006 3:10 AM PDT

I have put the hard drive in my desktop pc as a normal extra hard drive and the computer would not boot with this hard drive plugged in. I also know that the caddy works fine because I got another hard drive (yes I do have a few, but none with such important information as the broken one) and plugged it in the caddy and the computer could access it in the same way i used to access the other hard drive.

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Oh and
by Bobby9093 / July 25, 2006 3:17 AM PDT

I forgot to mention in the previous post that i have also taken it to pc world and they say they can?t do anything with it there.

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Huzzar!
by Bobby9093 / July 26, 2006 11:56 PM PDT

I?ve been working franticly over the past few days to fix this problem and now I have! It turns out that the partition on the hard drive was 'lost' and that?s why windows could not see it, luckily there is software out there that can. I copied the info off the hard drive (very long process) and then deleted all partions and re-formatted to the original 80GB. Thanks a lot to everyone who replied to this post, very helpful. If you was wondering the software I used to get the files was Acronis disk director suite 10, and I used Acronis true image to delete the partions and make a new one. Once again thanks.

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freecom
by bb232 / July 27, 2006 8:05 AM PDT

i have the same problem as peely-today my external 250gb hdd packed in-came on beeped but that was it-didnt register on my screen and cant get into it---got 10 years of queen music and vids on it-freecom says its broken and cant get it back-

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Just asking.
by R. Proffitt Forum moderator / July 27, 2006 8:13 AM PDT
In reply to: freecom

Did you try any of the remedies discussed in these forums?

Bob

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freecom
by bb232 / July 27, 2006 8:26 AM PDT
In reply to: Just asking.

yes-nothing worked-seems like my complete queen collection,including bootlegs and unreleased concert videos are gone-**** im sick

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So you pulled the drive out and put it in the desktop?
by R. Proffitt Forum moderator / July 27, 2006 8:56 AM PDT
In reply to: freecom

I won't guess what you tried as well as PC FILE INSPECTOR. That's for you to tell.

Bob

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Try what i did
by Bobby9093 / July 27, 2006 6:46 PM PDT
In reply to: freecom

You can try what I did (if you haven?t already) go to the Acronis website and download the free trial of Disk director suite, here?s the link

http://www.acronis.com/homecomputing/download/link/?DiskDirectorSuite10.0_d_en.exe

and install it, keep your hard drive plugged in and run the program, it should detect your external hard drive and give you access to it, but im not sure if you can copy over the files with the trial version, but it will let you know if they are still there or not. This is what I did to get my files back.

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HOW I REALLY FIXED MY HARD DRIVE!
by turts88 / October 22, 2009 4:50 AM PDT

Just purposely joined this site to post this,

Had severe problems with my freecom hard drive! thought it was completely busted, wasnt being recgonised on my pc or ps3, all my friends used it, left it on, wire had snapped, brought a new adapter from freecom, which didnt work...so i read these forums....and tried all the control panel malaki, and nothing seemed to work, i thought id never see anything on this hard drive again (unless i paid rip off prices to get it fixed)

i noticed there was little noise on the hard drive, and picking it up one day noticed something inside of it wasnt alligned correctly,

I shook the thing fairly hard and it connected back into place! and it is in working order absoultely fine again!...just bear in mind, do it as last resort, i didnt need to unscrew anything or take the HD apart, just shook a little to see if it did anything....couldnt be happier Grin

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Thanks, turts88 - sounds nuts but it works
by CaligulasHorse / March 8, 2010 7:19 PM PST

My Freecom 60 GB HDD was a dead duck - no spin, just a disconnected clicking sound when you plugged it in. I had unsuccessfully tried a few things to recover the data and had given up, then I read turts88's post above and thought, 'what the hell, nothing to lose'. I unplugged the unit and gave it a pretty hard shake from side to side and plugged it back in. It began spinning immediately, and the autoplay window popped up as normal. It's working fine now but of course I will back everything up. Thanks for posting this idea, turts88.

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TRY THIS GUYS
by r143ma / August 11, 2012 3:53 AM PDT

MINE HAS GONE BELLY UP TODAY , I USE IT FOR BUSINESS AS IM ALWAYS ON THE MOVE

SO THIS MORNING WAS MAD I WENT INTO MELT DOWN , ANYWAY GAVE MINE A SHAKE IN FRUSTRATION NO CHANGE

THEN CHANGED THE LEAD IT SORT OF SOUNDED DIFFERENT BUT GOOD AT ALL NORMAL TURNED IT UPSIDE DOWN AND ITS WORKING ,,

IVE NOW TAKEN ALL FILES AND PUT THEM ONTO A LAPTOP UNTILL I CAN THINK OF PLAN B

CHEERS FOR THE READ ON THIS FORUM IT REALLY DOES STOP YOU FEELING ALONE

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