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Question

Updating firmware on HT-C5900 3d blu ray dvd

by vanmad / February 4, 2013 9:38 PM PST

I'm in the UK and Men in Black 3d would not play. I tried going to software update in settings but it says machine is up to date. I have gone to Samsung website and downloaded a firmware update, but have tried putting it on both usb and disc, and I get an update error message when put in the machine. Can anybody offer any advice? many thanks.

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Answer
Re: Updating firmware on HT-C5900 3d blu ray dvd
by Samsung_HD_Tech Samsung staff / February 4, 2013 11:26 PM PST

Hi vanmad,

Thanks for your message. Normally, I could take your information and forward it along to the appropriate party. However, I support US products and customers. So I'd suggest contacting your support in the UK and letting them know; here's the Samsung UK portal for support on that product: http://www.samsung.com/uk/support/model/HT-C5900/XEU

Hope this helps you!

Regards,
HD Tech

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thanks
by vanmad / February 5, 2013 3:02 AM PST

Thanks, but the link just takes me to UK samsung website which is where I downloaded the firmware update. I have trouble in contacting them by email as for some reason their software does not like my telephone number. I was trying to find a forum where somebody else had this problem in the hope they could help me. I have had my dvd player 2 years so out of guarantee now.

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Re: Updating firmware on HT-C5900 3d blu ray dvd
by Samsung_HD_Tech Samsung staff / February 5, 2013 6:43 AM PST
In reply to: thanks

Hi vanmad,

It may need a firmware update, so you need to let them know about the issue because otherwise they won't know it's a problem.

Regards,
HD Tech

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