A Windows 7 laptop with a touchpad sounds like it has at least one USB port for a USB mouse. That solves your navigation problem.
I've never seen a one hour old machine needing new drivers for something that worked the first hour. Can you link to the page on the web that said this?
Anyway, if the makers customer service or the shop assistant (where you bought it) can't help you the best thing to do is return the laptop as dead on arrival and buy one that keeps working.
i just got a new laptop it worked fine for an hour and i turned it off when i restarted it the left and right click had stopped working my internet research told me i need to update drivers
im unsure how to do this as the laptop is difficult to navigate without those buttons
is there a command prompt i can use and how exactly do i do this?
as you can tell im not a computer expert,any help would be great