Windows 7 forum

Resolved Question

update touchpad drivers

by jamspillane / April 5, 2013 6:09 AM PDT

i just got a new laptop it worked fine for an hour and i turned it off when i restarted it the left and right click had stopped working my internet research told me i need to update drivers
im unsure how to do this as the laptop is difficult to navigate without those buttons
is there a command prompt i can use and how exactly do i do this?
as you can tell im not a computer expert,any help would be great

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Best Answer chosen by jamspillane

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Re: update drivers
by Kees_B Forum moderator / April 5, 2013 6:16 AM PDT

A Windows 7 laptop with a touchpad sounds like it has at least one USB port for a USB mouse. That solves your navigation problem.

I've never seen a one hour old machine needing new drivers for something that worked the first hour. Can you link to the page on the web that said this?
Anyway, if the makers customer service or the shop assistant (where you bought it) can't help you the best thing to do is return the laptop as dead on arrival and buy one that keeps working.


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by jamspillane / April 5, 2013 6:40 AM PDT
In reply to: Re: update drivers

i went through about 50 pages they werent specifically dealing with brand new laptops just the issue with the buttons not working
the most common answer was to update the drivers by using a command prompt, uninstall drivers and restart then windows reinstalls the correct ones (im paraphrasing)
like i said im not exactly sure how to do this but its my only option right now cos i dont have a usb mouse

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USB Mouse.
by Dafydd Forum moderator / April 5, 2013 6:56 AM PDT
In reply to: cheers
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wish i didnt ask
by jamspillane / April 5, 2013 7:32 AM PDT
In reply to: USB Mouse.

ill try another forum this is pointless

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Wish I didn't ask.
by Dafydd Forum moderator / April 5, 2013 8:00 AM PDT
In reply to: wish i didnt ask

The only pointless thing about this is you won't listen to advice. Kees was right. Return it.


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Re update drivers
by Kees_B Forum moderator / April 5, 2013 7:48 AM PDT
In reply to: cheers

I've never needed a command prompt to update drivers. In fact, there isn't a download command in the command prompt nor an update driver command. And I doubt if Windows will update them automatically either.

With such a vague and unclear recipe without any detailed instructions, and you seemingly not being able to make notes or copy/paste and digest that info into some useful form or go back to those 50 pages you went through and study it again, it's unlikely you'll get effective help on any forum.

So the only option (without help from the maker or the seller or a local tech, or a friend or family member that has a mouse or knows all keyboard shortcuts you need) seems to be to use the system recovery back to factory conditions as documented by the maker of the laptop. Then - with some luck - it will work for another hour.


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by jamspillane / April 5, 2013 8:09 AM PDT
In reply to: Re update drivers

i went to toms hardware all the info i needed was there now working perfectly
i asked for advice on updating drivers i was told to return the laptop
i said i didnt have a usb mouse someone posted a link to amazon so i could buy one
real helpfull
thanks for sharing your laptop knowledge

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by Dafydd Forum moderator / April 5, 2013 8:16 AM PDT
In reply to: thanks

Understandably you can get a little frustrated when doing something like this.
Glad you got it sorted. Buying a usb mouse can come in handy in the future.

All the best.


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Re: mouse
by Kees_B Forum moderator / April 6, 2013 4:44 AM PDT
In reply to: Thanks.

Personally, if I have to work on a laptop for more than a minute, I connect a mouse. It's so much easier than using the touchpad. But i might be old-fashioned.


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by Dafydd Forum moderator / April 6, 2013 4:49 AM PDT
In reply to: Re: mouse

So do I Kees, I hate touchpads.


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Touchpads are masochistic devices
by wpgwpg / April 6, 2013 5:03 AM PDT
In reply to: Re: mouse

Touchpads are masochistic devices designed by evil demons. When you can buy a mouse for as little as $4, plug it in, and live happily every after, why do anything else. Any place that sells computers or office equipment will sell you a mouse.

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