Samsung

Resolved Question

Unwanted comentary while viewing programs

by nichosi / February 12, 2013 10:11 PM PST

Hi,

SMART TV Samsung Model UE40D5500

recently while viewing a play, sidcom, documantary etc an unwanted & distuerbing comentary comes up of what the actors are doing.

There is nothing on this topic in the menu setings to change or remove.

Can you help please of how to remove it.

nichosi has chosen the best answer to their question. View answer »
Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: Unwanted comentary while viewing programs
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Unwanted comentary while viewing programs
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Best Answer as chosen by nichosi

Collapse -
Try This
by Mr Shaun Warburton / February 19, 2013 7:10 AM PST

the problem is called "audio description for the death or hard of hearing". You must have this feature switched on and that is why you are receiving it. Look on your remote for AD and make sure that it is set to off, or look through the menu setup for audio Description and switch it off. Simples.

Collapse -
Unwanted comentary while viewing programs
by nichosi / February 19, 2013 7:23 PM PST
In reply to: Try This

There is no "audio description for the death or hard of hearing" neither in the Samsung, the Sony or our Philips TVs

Tried all other audio settings but none is related to the problem.

Collapse -
Then it's nothing to do with TV
by Mr Shaun Warburton / February 20, 2013 3:09 AM PST

Your freeviewbox is as I have said before is set to display Audio driscription. the box setting need to be reset and AD needs to be turnd off

Collapse -
: Unwanted comentary
by nichosi / February 20, 2013 6:07 PM PST

there is no audio discreption in the Menu &/or settiung in neither of our 3 TVs & all 3 do the comentary.

Collapse -
AUDIO DISCREPTION
by nichosi / February 21, 2013 12:01 AM PST
In reply to: : Unwanted comentary

found it BUT, it only cuts off the subtitles to the news, NOT the audio comentary.

Collapse -
AUDIO
by nichosi / February 21, 2013 8:45 PM PST
In reply to: AUDIO DISCREPTION

SOLVED

Collapse -
(NT) And what was it?
by R. Proffitt Forum moderator / February 22, 2013 12:32 AM PST
In reply to: AUDIO
Collapse -
SOLVED
by nichosi / February 22, 2013 2:04 AM PST
In reply to: And what was it?

Managed to find the Broadcast Audio in settings, then Audio discription which for some reason went to ON.

Maybe after recycling all the programs, a request that came up recently.

SOLVED any way, Thanx all.

Collapse -
AD disabling
by goddard62 / August 9, 2013 7:42 AM PDT
In reply to: Try This

I cannot switch this off via my sound settings nor does the AD button on my remote help as it returns "not available" so am at a loss as to what to do , guess I will have to try samsung tech support unless anyone has any other ideas

Collapse -
Answer
Re: unwanted commentary
by Kees_B Forum moderator / February 12, 2013 10:23 PM PST

I doubt if even a smart TV is able to comment on what it shows. So I think it's coming from outside.
- Disconnect all input except the power and the signal source used (what source is it)?
- Try another TV with only power and the same signal source connected.

Kees

Collapse -
Unwanted comentary
by nichosi / February 13, 2013 3:55 AM PST

Same with the other tv, a Sony without the only outside input from the router.

Collapse -
Router?
by Kees_B Forum moderator / February 13, 2013 4:12 AM PST
In reply to: Unwanted comentary

Can you tell more about your configuration?

Anyway, it isn't a Samsung problem, that's clear.

Kees

Collapse -
: Unwanted comentary
by nichosi / February 13, 2013 5:10 PM PST
In reply to: Router?

it is a simple freeview TV with an antena in the loft & sometimes connect a cable to it from the router.

Collapse -
(NT) So somebody broadcasts it.
by Kees_B Forum moderator / February 19, 2013 7:34 PM PST
In reply to: : Unwanted comentary
Popular Forums
icon
Computer Help 47,885 discussions
icon
Computer Newbies 10,322 discussions
icon
iPhones, iPods, & iPads 3,188 discussions
icon
Security 30,333 discussions
icon
TVs & Home Theaters 20,177 discussions
icon
HDTV Picture Setting 1,932 discussions
icon
Phones 15,713 discussions
icon
Windows 7 6,210 discussions
icon
Networking & Wireless 14,510 discussions

Tech for the holiday

Find recipes for July 4 with these foodie apps

The Fourth of July means fireworks, fun and food. If you're planning on a barbecue this weekend, we've got the apps to help you find holiday-inspired recipes.