If you started the download from download.cnet.com (and not directly from the makers site or any of our fellow download sites) you can try to ask your question on our download.com forum: http://forums.cnet.com/download-site-feedback-forum/
If CNET isn't involved in any way, we surely can't help.
How do I report a vendor whose website guarantees f money back offer for ANY reason within 14 days of download? then does NOT respond when notified three times within the 14 day period that the software is NOT what I wanted. Cannot bounce the charge on Paypal since they do not allow it for downloaded software